Senior Application Support Analyst | Sydney

Required experience:

• 5+ years’ experience in information technology, systems support, systems integration or consulting • Strong experience in application support, incident management and problem management environments • Ability to troubleshoot and resolve technical issues efficiently and communicate solutions clearly • Experience working with customers, stakeholders and third-party vendors in a support environment • Strong analytical, problem-solving and organisational skills • Excellent written and verbal communication skills with both technical and non-technical audiences • Ability to manage competing priorities and work across diverse technologies and client environments • Strong customer service and relationship management skills • Bachelor’s degree in Computer Science, Technology or a related discipline

Nice to have:

• Experience working within a Tier 2 Service Provider environment • Understanding or exposure to ITIL frameworks and processes • ITIL Foundation certification or relevant IT certifications • Experience in Help Desk or Service Desk customer support environments • Previous vendor management experience • Customer service training or qualifications

• Construction industry/applications preferred

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size.

It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few.

You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.