workable
Desktop Support Engineer - Brisbane
Datacom
Brisbane, AUS
Full-time
Onsite
Discovered 2 weeks ago
Desktop supportEnd-user servicesHardware and software break/fix supportRemote supportSoftware deploymentIT service management tools
Free
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Ready to ScanKey skills for this role
Desktop supportEnd-user servicesHardware and software break/fix support
Role Overview
Multiple Desktop Support Engineer roles are available across the Brisbane area.
The role provides end-user services, including maintenance, break/fix support, remote support, software deployment, and relocation services.
The role requires Australian citizenship for eligibility.
Key Skills for This Role
Desktop supportEnd-user servicesHardware and software break/fix supportRemote supportSoftware deploymentIT service management tools
Full Job Posting
About Datacom
Datacom provides technology services, expertise, and customer solutions across Australasia.
The company supports government, enterprise, and growing business customers.
About the role
Multiple Desktop Support Engineer roles are available across the Brisbane area.
The role provides end-user services, including maintenance, break/fix support, remote support, software deployment, and relocation services.
The role requires Australian citizenship for eligibility.
What you'll do
- Provide technical support in a high-paced environment where customer satisfaction is paramount.
- Assist new users with IT hardware collection and setup.
- Ensure laptops, mobile phones, and other new equipment are updated and deployment ready.
- Record customer contacts in the appropriate ITSM tool.
- Keep customers informed about progress and meet service commitments.
- Use tools and processes to deliver services in accordance with SLAs.
- Proactively manage and maintain customer infrastructure as directed.
- Initiate and drive service and process improvement.
- Follow best-practice methodologies and recognised ITIL processes, including change and release.
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