Desktop Support Team Lead

• Experience in desktop/end user support, including experience leading a Deskside/Field Services team.
• Demonstrable command of a Windows environment; an understanding of mobility and Audio Visual would also be of benefit.
• ITIL-aligned incident, request and problem management in a formal service management environment such as ServiceNow.
• A track record you can quantify — SLA improvements, backlog reductions, incident volume reductions. Bring the numbers.
• The judgement to escalate early and the rigour to document properly.

Well regarded

• ITIL understanding and experience working in an ITIL environment.
• Experience in a multi-customer managed services environment.
• How you will be measured
• You will be assessed on SLA attainment, backlog reduction, documented process coverage, and team competency baseline established. Targets will be agreed in writing.

This is not a hands-off management position, and it is not a purely technical one.

You will be expected to lead people and stay technically credible, i.e. understand when being spoken to technically, without needing to know the in-depth mechanics.

Join a team where you'll be supported to grow your career, prioritise your wellbeing, and make a genuine impact.

From industry-leading learning and development opportunities to parental leave, wellbeing support, and employee benefits, we're committed to helping our people thrive both professionally and personally

We're passionate about creating a workplace where people feel supported, empowered, and inspired to do their best work.

Whether you're developing new skills, tackling complex challenges, or collaborating with some of the best minds in the industry, you'll be part of a team that values curiosity, innovation, inclusion, and making a genuine difference.

Why you will love working here

• Flexible and hybrid working options (only include if applicable)
• Paid parental leave

• Ongoing learning, certifications, and career development opportunities
• Access to industry-leading learning platforms and future skills training
• Recognition programmes that celebrate great work
• Great employee discounts and financial wellbeing benefits
• Meaningful work that makes a real impact

Eligibility criteria and conditions may apply to some benefits.