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Senior Account Manager, Trilogy (Remote) - $200,000/year USD

Crossover
Remote, UAE
Full-time
Director
Remote
$100
Discovered 2 weeks ago
Enterprise account managementCustomer success managementB2B software and SaaS renewalsEnterprise contract negotiationRenewals pipeline managementCustomer retention and churn reduction
Free

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Key skills for this role

Enterprise account managementCustomer success managementB2B software and SaaS renewals
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Role overview

Own the renewals pipeline for high-value enterprise clients and lead direct conversations with decision-makers.

The role is hands-on and execution-driven, focused on negotiating high-value renewals and ensuring long-term customer retention.

The position supports AI-driven sales execution, including deal execution, risk assessment, and stakeholder engagement.

What you will do

  • Lead high-touch conversations with key customers, align on value, overcome objections, and win renewals.
  • Define and continuously improve structured B2B renewals playbooks, AI-driven sales strategies, and revenue-retention frameworks.
  • Own the entire renewals process for high-value enterprise accounts as the primary point of contact.
  • Identify key economic buyers, negotiate contracts, retain revenue, and minimize churn.

Basic requirements

  • At least 8 years of experience in customer success or account management at a software, SaaS, or cloud products company serving enterprise clients.
  • Experience managing the entire renewal cycle, including engagement, value proposition, negotiation, paper process, and closing deals worth $100K or more.
  • Fluent English with strong verbal and written proficiency.
  • Professional experience using AI tools.
  • Ability to work during U.S. business hours.

Nice-to-have requirements

  • Track record renewing complex, high-value B2B software, including SaaS and on-premises products, and related enterprise services.
  • Experience selling multiple products across different verticals or business units.
  • Comfort selling value-added services and premium tiers based on business benefit rather than price.
  • Hands-on use of ChatGPT or Claude to improve customer-facing work quality and throughput.

Working arrangement

  • The role is remote and full-time at 40 hours per week.
  • The position is long-term and requires an independent contractor agreement with Crossover as Contractor of Record.

Compensation

  • Compensation is $100 USD per hour, equivalent to $200,000 USD per year assuming 40 hours per week and 50 weeks per year.
  • The payment period is weekly.

About Trilogy

Trilogy operates a business platform used by hundreds of software businesses and focuses on talent, technology innovation, and business incubation.

The company develops customer-facing technology and modern cloud-based products.

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