Senior Account Manager, Trilogy (Remote) - $200,000/year USD
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Key skills for this role
Role Overview
Own the renewals pipeline for high-value enterprise clients and lead direct conversations with decision-makers.
The role is hands-on and execution-driven, focused on negotiating high-value renewals and ensuring long-term customer retention.
The position supports AI-driven sales execution, including deal execution, risk assessment, and stakeholder engagement.
Key Skills for This Role
Full Job Posting
Role overview
Own the renewals pipeline for high-value enterprise clients and lead direct conversations with decision-makers.
The role is hands-on and execution-driven, focused on negotiating high-value renewals and ensuring long-term customer retention.
The position supports AI-driven sales execution, including deal execution, risk assessment, and stakeholder engagement.
What you will do
- Lead high-touch conversations with key customers, align on value, overcome objections, and win renewals.
- Define and continuously improve structured B2B renewals playbooks, AI-driven sales strategies, and revenue-retention frameworks.
- Own the entire renewals process for high-value enterprise accounts as the primary point of contact.
- Identify key economic buyers, negotiate contracts, retain revenue, and minimize churn.
Basic requirements
- At least 8 years of experience in customer success or account management at a software, SaaS, or cloud products company serving enterprise clients.
- Experience managing the entire renewal cycle, including engagement, value proposition, negotiation, paper process, and closing deals worth $100K or more.
- Fluent English with strong verbal and written proficiency.
- Professional experience using AI tools.
- Ability to work during U.S. business hours.
Nice-to-have requirements
- Track record renewing complex, high-value B2B software, including SaaS and on-premises products, and related enterprise services.
- Experience selling multiple products across different verticals or business units.
- Comfort selling value-added services and premium tiers based on business benefit rather than price.
- Hands-on use of ChatGPT or Claude to improve customer-facing work quality and throughput.
Working arrangement
- The role is remote and full-time at 40 hours per week.
- The position is long-term and requires an independent contractor agreement with Crossover as Contractor of Record.
Compensation
- Compensation is $100 USD per hour, equivalent to $200,000 USD per year assuming 40 hours per week and 50 weeks per year.
- The payment period is weekly.
About Trilogy
Trilogy operates a business platform used by hundreds of software businesses and focuses on talent, technology innovation, and business incubation.
The company develops customer-facing technology and modern cloud-based products.
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