Security Supervisor

Position summary

Security operations

• Supervise Security Officers during assigned shifts.
• Patrol guest areas, public spaces, back-of-house areas, beach facilities, and the hotel perimeter.
• Monitor CCTV, access control, and fire alarm systems and report equipment defects.
• Enforce hotel security policies and standard operating procedures.

Guest safety and emergency response

• Respond to security incidents, guest concerns, and emergencies.
• Assist with VIP movements, special events, and crowd control.
• Coordinate with Dubai Police, Civil Defence, ambulance services, and other authorities when required.
• Support emergency evacuations, fire drills, and crisis response.

Incident management

• Investigate accidents, thefts, disturbances, and security breaches.
• Prepare accurate incident reports and maintain security records.
• Implement corrective and preventive actions where necessary.

Regulatory compliance

• Ensure compliance with SIRA regulations and licensing requirements.
• Verify that Security Officers hold valid SIRA Security Guard Licenses.
• Maintain security documentation and support SIRA inspections and audits.
• Ensure compliance with Dubai Police and UAE Civil Defence regulations.

Team leadership and safety

• Conduct daily briefings and shift handovers.
• Monitor attendance, grooming, discipline, and performance of Security Officers.
• Provide on-the-job training and coaching to team members.
• Inspect fire and life safety equipment and report hazards or unsafe conditions.

Qualifications and experience

• Diploma or bachelor's degree in security management, hospitality, criminal justice, or a related field.
• Valid SIRA Security Supervisor License is mandatory.
• Good command of written and spoken English; Arabic is an advantage.
• 4–6 years of security experience in a 4-star or 5-star hotel or resort.
• At least 2 years of experience in a supervisory role.
• Strong knowledge of SIRA regulations, CCTV, access control, fire safety, and emergency response.

Preferred qualifications

• Experience in luxury hospitality or beach resorts.
• First Aid, CPR, and Fire Safety certifications.

Key skills

• Leadership and team management.
• Security operations and loss prevention.
• CCTV and access control systems.
• Emergency and crisis management.
• Incident investigation and report writing.
• Customer service, communication, problem solving, and Microsoft Office.