SAP Vehicle Sales & Service Support Specialist - Dubai
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Key skills for this role
About the Role
Support SAP processes for vehicle sales and service operations, provide user support, and conduct training with strong communication skills required.
Key Skills for This Role
Responsibilities
- Support the complete vehicle sales cycle in SAP: Quotation, Sales Order, Delivery, Invoicing
- Maintain Vehicle Master Data, pricing conditions, accessories, and sales bundles
- Coordinate with Sales team for configuration changes and new product setups
- Support service operations: create/manage service orders, job cards, time entry, and service billing in SAP
- Monitor workshop capacity, technician allocation, and service scheduling
- Handle warranty claims processing and post warranty service billing
- Log, track, and follow up on customer complaints through closure in SAP
- Provide L1/L2 support to end users for SAP IS Auto/Dealer Business Management modules
- Coordinate with SAP basis/support team for technical issues and ensure SLA adherence
- Conduct end user training on new SAP processes, transactions, and updates
- Create and maintain Job Manuals, SOPs, and knowledge base articles
- Support UAT and post go live activities for SAP enhancements
Requirements
- Bachelor's degree in Computer Science, IT, Business Administration, or related field
- 3 5 years experience in SAP IS Auto / SAP DVM or SAP S/4HANA for Automotive
- Solid understanding of automotive business processes: vehicle sales, workshop/service operations, warranty, spare parts
- Hands on experience with SAP master data: vehicle master, material master, pricing, customer master
- Knowledge of service order management, job cards, capacity planning, and service billing
- Arabic language mandatory
- Strong communication and stakeholder management skills
- Ability to train non technical users and create user documentation
Full Job Posting
Role Purpose
- Support and optimize SAP processes for Vehicle Sales, After Sales Service, and Workshop Operations. Act as the key point of contact for end users to ensure smooth daily operations, resolve issues, and translate business requirements into effective SAP solutions.
Key Responsibilities
- Support the complete vehicle sales cycle in SAP: Quotation Sales Order Delivery Invoicing
- Maintain Vehicle Master Data, pricing conditions, accessories, and sales bundles
- Coordinate with Sales team for configuration changes and new product setups
- Support service operations: Create/manage service orders, job cards, time entry, and service billing in SAP
- Monitor workshop capacity, technician allocation, and service scheduling to optimize utilization
- Handle warranty claims processing and post warranty service billing
- Log, track, and follow up on customer complaints through closure in SAP
- Provide L1/L2 support to end users for SAP IS Auto/Dealer Business Management modules
- Coordinate with SAP basis/support team for technical issues and ensure SLA adherence
- Conduct end user training on new SAP processes, transactions, and updates
- Create and maintain Job Manuals, SOPs, and knowledge base articles
- Support UAT and post go live activities for SAP enhancements
Required Skills & Qualifications
- Bachelor's degree in Computer Science, IT, Business Administration, or related field
- 3 5 years experience in SAP IS Auto / SAP DVM or SAP S/4HANA for Automotive
- Solid understanding of automotive business processes: Vehicle sales, workshop/service operations, warranty, spare parts
- Hands on experience with SAP master data: Vehicle master, material master, pricing, customer master
- Knowledge of service order management, job cards, capacity planning, and service billing
- Strong communication and stakeholder management skills
- Ability to train non technical users and create simple user documentation
- Strong problem solving and multi tasking ability in a fast paced dealership environment
- Customer focused approach for complaint handling and resolution
Preferred Skills
- Experience working with automotive dealerships/OEMs in UAE/GCC
- Exposure to SAP Fiori apps for sales/service teams
- Basic understanding of integration between SAP and DMS tools
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