Manager AI / Digital SPOC
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Key skills for this role
About the Role
Act as the primary interface for AI and digital initiatives, driving adoption, managing projects, and ensuring alignment across teams with strong stakeholder management.
Key Skills for This Role
Full Job Posting
Key Responsibilities
- Act as the primary interface between HQ (Dubai) and country teams (KSA / Qatar) for all AI, data, and digital initiatives
- Translate regional business requirements into clear inputs for HQ product, data, and technology teams
- Drive adoption of AI and digital tools across retail stores, operations, and business functions
- Ensure successful implementation and active usage of HQ-built tools inthe region
- Capture regional feedback and ensure enhancements/localization are reflected in product roadmaps
- Lead on-ground rollout of digital and AI initiatives across stores and functions
- Drive change management, training, and user adoption programs
- Track adoption metrics, usage behavior, and business impact of deployed tools
- Act as program/project manager for multiple digital initiatives in parallel
- Coordinate across retail, operations, IT, and business leadership teams to ensure execution alignment
- Ensure governance, communication, and reporting between region and HQ
Required Skills & Profile
- Strong understanding of retail operations and business processes
- Working knowledge of AI, data, analytics, and digital tools
- Strong stakeholder management across business and technology teams
- Excellent program and project management skills
- Ability to act as a bridge between technical teams and business users
- Strong execution mindset with focus on adoption and outcomes
- High ownership, accountability, and problem-solving ability
- Strong communication and influencing skills
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