Genesis Mobile App Administrator
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Key skills for this role
About the Role
Responsible for application support, vendor management, and system monitoring for Genesis Mobile App, requiring strong troubleshooting and communication skills.
Key Skills for This Role
Responsibilities
- Handle L1 & L2 support for Genesis Mobile App users
- Log, track, and drive resolution of high priority incidents
- Lead incident calls and give clear status updates to stakeholders during outages
- Troubleshoot and resolve routine application issues quickly
- Raise/track tickets with Genesis product support and external vendors
- Ensure issues are resolved within defined SLAs
- Be the single point of contact between end users, internal IT, and Genesis support
- Monitor app health, performance, and availability proactively
- Manage user access, roles, and permissions in the mobile environment
Requirements
- 5+ years in application administration/IT ops, preferably with mobile enterprise apps
- Strong understanding of mobile app architecture, access management, and monitoring tools
- Hands on troubleshooting and root cause analysis mindset
- Excellent communication to lead incident bridges and explain tech to business users
- Solid grasp of ITIL/Incident Management frameworks and SLA tracking
- Bachelor's in IT/CS/Engineering preferred
Full Job Posting
Job Overview
- We're looking for an experienced Genesis Mobile App Administrator to own the day to day operations of the Genesis Mobile platform.
- You'll ensure high availability, resolve user issues, coordinate with vendors, and act as the bridge between IT, business, and Genesis support teams.
Key Responsibilities
- Handle L1 & L2 support for Genesis Mobile App users
- Log, track, and drive resolution of high priority incidents
- Lead incident calls + give clear status updates to stakeholders during outages
- Troubleshoot and resolve routine application issues quickly
- Raise/track tickets with Genesis product support & external vendors
- Ensure issues are resolved within defined SLAs
- Be the single point of contact between end users, internal IT, and Genesis support
- Monitor app health, performance, and availability proactively
- Manage user access, roles, and permissions in the mobile environment
Must Have Skills & Qualifications
- 5+ yrs in application administration/IT ops, preferably with mobile enterprise apps
- Strong understanding of mobile app architecture, access management, and monitoring tools
- Hands on troubleshooting + root cause analysis mindset
- Excellent communication to lead incident bridges and explain tech to business users
- Solid grasp of ITIL/Incident Management frameworks & SLA tracking
- Education: Bachelor's in IT/CS/Engineering preferred
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