SAP CRM / CMM Functional Consultant (SAP S/4HANA Service)
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Astek Middle East is seeking an experienced SAP CRM/CMM Functional Consultant with mandatory hands-on experience in SAP S/4HANA Service module. The role involves gathering business requirements, configuring CRM solutions, leading implementations, and integrating with SAP S/4HANA modules.
Key Skills for This Role
Responsibilities
- Gather and analyze business requirements through workshops with business stakeholders
- Design and configure SAP CRM/CMM solutions to support customer engagement, sales, service, and marketing processes
- Configure SAP CRM functionalities including Business Partners, Partner Functions, CRM Web UI, Interaction Center, Service Management
- Customize CRM/CMM processes based on business needs
- Lead SAP CRM implementation activities including configuration, testing, deployment, and UAT
- Integrate SAP CRM/CMM with SAP S/4HANA modules including SD, MM, FI, and SAP S/4HANA Service module
- Support middleware configuration, interfaces, and data migration activities
- Develop functional specifications and coordinate with technical teams during developments
- Prepare test scenarios, execute functional testing, and resolve application issues
- Create user documentation, process guides, and training materials
- Conduct end user training sessions and knowledge transfer
- Provide production support, troubleshoot functional issues, and recommend system enhancements
Requirements
- Bachelor's degree in Computer Science, Information Systems, or related discipline
- 5+ years of hands on SAP CRM Functional Consulting experience
- Mandatory experience working with SAP S/4HANA Service module
- Strong experience implementing and supporting SAP CRM/CMM solutions
- Experience configuring SAP CRM Web UI and CRM Middleware
- Strong knowledge of CRM business processes including Lead to Order, Service Request Management, Customer Service, Campaign Management
- Experience integrating SAP CRM with SAP S/4HANA modules such as SD, MM, and FI
- Experience with data migration and system integration
- Strong analytical and problem solving skills
- Excellent communication and stakeholder management skills
Full Job Posting
Role Overview
- We are looking for an experienced SAP CRM/CMM Functional Consultant to join our team and support the implementation, configuration, and optimization of SAP S/4HANA Customer Management solutions.
- The successful candidate will work closely with business stakeholders to analyze requirements, configure SAP CRM/CMM functionalities, support end to end implementations, and ensure seamless integration with SAP S/4HANA modules.
- Hands on experience with the SAP S/4HANA Service module is mandatory.
Key Responsibilities
- Gather and analyze business requirements through workshops with business stakeholders.
- Design and configure SAP CRM/CMM solutions to support customer engagement, sales, service, and marketing processes.
- Configure SAP CRM functionalities including Business Partners, Partner Functions, CRM Web UI, Interaction Center, Service Management.
- Customize CRM/CMM processes based on business needs.
- Lead SAP CRM implementation activities including configuration, testing, deployment, and user acceptance testing (UAT).
- Integrate SAP CRM/CMM with SAP S/4HANA modules including SD, MM, FI, and the SAP S/4HANA Service module.
- Support middleware configuration, interfaces, and data migration activities.
- Develop functional specifications and coordinate with technical teams during developments.
- Prepare test scenarios, execute functional testing, and resolve application issues.
- Create user documentation, process guides, and training materials.
- Conduct end user training sessions and knowledge transfer.
- Provide production support, troubleshoot functional issues, and recommend system enhancements.
Required Qualifications
- Bachelor's degree in Computer Science, Information Systems, or a related discipline.
- 5+ years of hands on SAP CRM Functional Consulting experience.
- Mandatory experience working with SAP S/4HANA Service module.
- Strong experience implementing and supporting SAP CRM/CMM solutions.
- Experience configuring SAP CRM Web UI and CRM Middleware.
- Strong knowledge of CRM business processes including Lead to Order, Service Request Management, Customer Service, Campaign Management.
- Experience integrating SAP CRM with SAP S/4HANA modules such as SD, MM, and FI.
- Experience with data migration and system integration.
- Strong analytical and problem solving skills.
- Excellent communication and stakeholder management skills.
- SAP CRM Certification is considered an advantage.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Astek Middle East
L3 Microsoft 365 Engineer (Generalist)
Abu Dhabi Emirate, UAE
Astek Middle East is seeking an experienced L3 Microsoft 365 Engineer to provide Level 3 support and manage complex technical issues in a large enterprise environment in Abu Dhabi. The role requires broad expertise acros
M365 L1 Service Support Resource
Abu Dhabi Emirate, UAE
The employer is seeking an M365 L1 Service Support Resource to provide onsite Microsoft 365 end-user support in Abu Dhabi. The role involves troubleshooting M365 issues, configuring devices, and supporting executives. Ca
Master Data Steward
Jeddah, KSA
Astek Middle East seeks a detail-oriented Master Data Steward to maintain enterprise master data accuracy and governance. Requires 0-2 years of experience in data management, familiarity with ERP systems, and strong anal
ERP Project Manager – Microsoft Dynamics 365 Business Central
Dubai, UAE
Astek Middle East seeks an experienced ERP Project Manager to lead a strategic Microsoft Dynamics 365 Business Central upgrade program. The role requires 10+ years of ERP project management experience and at least 2 full
L1 Support Engineer – Network & Infrastructure
Sharjah, UAE
Astek Middle East is seeking an experienced L1 Support Engineer to provide first-line technical support for enterprise network and infrastructure environments in Sharjah, UAE. The role requires 6-9 years of experience, k
Server Administrator / Service Delivery Lead
Sharjah Emirate, UAE
Astek Middle East is seeking an experienced Server Administrator and Service Delivery Lead to oversee enterprise infrastructure operations and lead a technical support team. The role combines Windows server administratio
Senior QA Engineer (Arabic Speaker)
Dubai, UAE
Astek Middle East is seeking an experienced QA Engineer to join their Dubai team. The role involves designing and executing test plans, automating test scripts, and ensuring quality for enterprise-level eCommerce airline
Senior Copilot Studio Consultant
Dubai, UAE
Astek Middle East is seeking a Senior Copilot Studio Consultant to design, develop, and deploy AI-powered conversational solutions using Microsoft Copilot Studio and Power Platform. The role requires 5+ years of experien
L3 Microsoft 365 Engineer (Generalist)
Abu Dhabi Emirate, UAE
M365 L1 Service Support Resource
Abu Dhabi Emirate, UAE
Master Data Steward
Jeddah, KSA
ERP Project Manager – Microsoft Dynamics 365 Business Central
Dubai, UAE
L1 Support Engineer – Network & Infrastructure
Sharjah, UAE
Server Administrator / Service Delivery Lead
Sharjah Emirate, UAE
Senior QA Engineer (Arabic Speaker)
Dubai, UAE
Senior Copilot Studio Consultant
Dubai, UAE