L3 Microsoft 365 Engineer (Generalist)
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Key skills for this role
About the Role
Astek Middle East is seeking an experienced L3 Microsoft 365 Engineer to provide Level 3 support and manage complex technical issues in a large enterprise environment in Abu Dhabi.
Key Skills for This Role
Responsibilities
- Provide Level 3 support for Microsoft 365 services across the enterprise environment
- Administer and support Microsoft Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID, and related services
- Troubleshoot and resolve complex Microsoft 365 incidents, performing root cause analysis
- Manage user identities, licensing, authentication methods, Conditional Access policies, and security configurations
- Administer Microsoft Teams collaboration, meetings, calling features, and integrations
- Configure and maintain SharePoint Online sites, permissions, document libraries, and collaboration capabilities
- Support Microsoft Intune for endpoint management, device compliance, and application deployment
- Manage Microsoft 365 security and compliance solutions including Defender, DLP, retention policies, and Purview
- Perform tenant administration, configuration changes, and continuous service optimization
- Collaborate with internal technical teams and Microsoft support to resolve complex issues
- Produce and maintain technical documentation, operational procedures, and knowledge base articles
- Provide face to face technical support to business users, including executive management
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field
- Minimum 5 years of hands on Microsoft 365 administration experience in enterprise environments
- Strong expertise across Microsoft 365 platform including Exchange Online, Teams, SharePoint, OneDrive, Entra ID, Intune
- Solid understanding of Microsoft 365 security, identity, compliance, and governance
- Hands on experience with Conditional Access, MFA, identity lifecycle management, and licensing
- Strong troubleshooting and analytical skills
- Experience using PowerShell for Microsoft 365 administration and automation
- Excellent communication and stakeholder management skills
- Fluency in English
- Willingness to work 100% onsite in Abu Dhabi
Full Job Posting
Job Overview
- Seeking an experienced L3 Microsoft 365 Engineer to join a dedicated support team in Abu Dhabi.
- Excellent opportunity for a Microsoft 365 specialist with broad expertise across the Microsoft ecosystem.
- Provide Level 3 support, manage complex technical issues, optimize Microsoft 365 services.
- Fully dedicated onsite position supporting a large enterprise environment.
Key Responsibilities
- Provide Level 3 support for Microsoft 365 services across the enterprise environment.
- Administer and support Microsoft Exchange Online, Microsoft Teams, SharePoint Online, OneDrive for Business, Microsoft Entra ID (Azure AD), and related services.
- Troubleshoot and resolve complex Microsoft 365 incidents, performing root cause analysis where required.
- Manage user identities, licensing, authentication methods, Conditional Access policies, and security configurations.
- Administer Microsoft Teams collaboration, meetings, calling features, and integrations.
- Configure and maintain SharePoint Online sites, permissions, document libraries, and collaboration capabilities.
- Support Microsoft Intune for endpoint management, device compliance, and application deployment.
- Manage Microsoft 365 security and compliance solutions, including Microsoft Defender, Data Loss Prevention (DLP), retention policies, and Microsoft Purview where applicable.
- Perform tenant administration, configuration changes, and continuous service optimization.
- Collaborate with internal technical teams and Microsoft support to resolve complex technical issues.
- Produce and maintain technical documentation, operational procedures, and knowledge base articles.
- Provide face to face technical support to business users, including executive management when required.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum 5 years of hands on Microsoft 365 administration experience in enterprise environments.
- Strong expertise across the Microsoft 365 platform, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive for Business, Microsoft Entra ID (Azure AD), Microsoft Intune.
- Solid understanding of Microsoft 365 security, identity, compliance, and governance.
- Hands on experience with Conditional Access, Multi Factor Authentication (MFA), identity lifecycle management, and licensing.
- Strong troubleshooting and analytical skills with the ability to resolve complex Level 3 incidents.
- Experience using PowerShell for Microsoft 365 administration and automation.
- Excellent communication and stakeholder management skills.
- Ability to work independently in a customer facing environment.
- Strong customer service mindset with experience supporting VIP and executive users.
- Fluency in English.
- Willingness to work 100% onsite in Abu Dhabi.
Preferred Qualifications
- Microsoft Certified: Enterprise Administrator Expert
- Microsoft 365 Administrator Associate
- Microsoft Certified: Identity and Access Administrator Associate
- Microsoft Teams Administrator Associate
- Microsoft Exchange Online administration experience
- Microsoft Defender and Microsoft Purview experience
- Experience supporting large enterprise environments
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