SAMA Customer Care Specialist

Skills

• Computer Skills: Advanced in Microsoft Office Tools
• Languages: Fluent in English and Arabic
• Advanced knowledge of compliance and regulations
• Core Competencies
• Self-Actualization & Fulfilment: Proficiency Level – ADVANCED
• Team Synergy & Development: Proficiency Level - ADVANCED
• Entrepreneurial Mindset & Drive: Proficiency Level - ADVANCED
• Business Acumen & Diligence: Proficiency Level - ADVANCED
• Tasks & Responsibilities:
• Identify and assess Sama’s needs to achieve satisfaction
• Build sustainable relationships and trust with SAMA representatives through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Maintain Call Center KPI’s.
• Follow communication procedures, guidelines and policies
• We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
• We offer highly competitive compensation packages, including the potential for shares.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
• You will be given a lot of responsibility and trust. We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.