Salesforce Engineer (Administrator + Developer)
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Key skills for this role
About the Role
PROZ TECHNOLOGIES is seeking an experienced Salesforce Engineer with strong hands-on expertise in both Salesforce Administration and Development.
Key Skills for This Role
Responsibilities
- Manage users, roles, profiles, permission sets, and access controls
- Configure objects, fields, record types, validation rules, approval processes, and assignment rules
- Design and maintain Flow based automation
- Support reporting, dashboards, and platform documentation
- Ensure Salesforce security, governance, and access control standards
- Develop Apex classes, triggers, batch jobs, and Queueable Apex
- Build and maintain Lightning Web Components
- Design scalable automation logic and data models
- Refactor existing technical debt and improve system performance
- Ensure compliance with Salesforce governor limits and best practices
- Support case lifecycle automation, SLA management, and escalation workflows
- Configure and extend Omni Channel routing
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or related field
- 5–8+ years of Salesforce experience across both administration and development
- Strong hands on experience in Apex and Lightning Web Components
- Proven experience with Service Cloud and Field Service Lightning
- Experience working in integration heavy enterprise environments
- Salesforce Administrator Certification is required
- Salesforce Platform Developer I Certification is required
- Salesforce Platform Developer II Certification preferred
- Experience supporting enterprise Salesforce environments with 400+ users preferred
- Exposure to middleware platforms preferred
- Experience with Salesforce DevOps tools and CI/CD practices preferred
Full Job Posting
Role Overview
- We are looking for an experienced Salesforce Engineer with strong hands on expertise in both Salesforce Administration and Development.
- The selected candidate will be responsible for end to end technical ownership of the Salesforce platform, supporting Service Cloud, Field Service Lightning, Lightning Experience, Apex, LWC, and API integrations.
- This role supports approximately 400 internal and external users and involves a complex enterprise integration landscape.
- The ideal candidate should be able to manage platform operations, develop scalable solutions, ensure system stability, and reduce dependency on external partners.
Salesforce Platform Administration
- Manage users, roles, profiles, permission sets, and access controls
- Configure objects, fields, record types, validation rules, approval processes, and assignment rules
- Design and maintain Flow based automation
- Support reporting, dashboards, and platform documentation
- Ensure Salesforce security, governance, and access control standards
Salesforce Development
- Develop Apex classes, triggers, batch jobs, and Queueable Apex
- Build and maintain Lightning Web Components
- Design scalable automation logic and data models
- Refactor existing technical debt and improve system performance
- Ensure compliance with Salesforce governor limits and best practices
Service Cloud & Field Service Lightning
- Support case lifecycle automation, SLA management, and escalation workflows
- Configure and extend Omni Channel routing
- Customize Field Service processes including work orders, service appointments, scheduling logic, dispatching, and mobile workforce functionality
Integration & API Management
- Develop and maintain REST and SOAP integrations
- Support secure authentication and API governance
- Troubleshoot integration issues and document integration flows
- Support transition from point to point integrations toward middleware based architecture
Operational Support & Release Management
- Provide L2/L3 support for Salesforce platform issues
- Troubleshoot automation failures, defects, and recurring system issues
- Perform root cause analysis and maintain knowledge base documentation
- Manage Git based source control, CI/CD pipelines, sandbox strategy, and controlled production deployments
Governance & Architecture Alignment
- Ensure Salesforce solutions align with enterprise architecture standards
- Participate in architecture reviews and provide technical input
- Challenge non scalable or non compliant solutions
- Maintain technical documentation and support long term platform scalability
Required Qualifications
- Bachelor’s degree in Computer Science, Information Systems, or related field
- 5–8+ years of Salesforce experience across both administration and development
- Strong hands on experience in Apex and Lightning Web Components
- Proven experience with Service Cloud and Field Service Lightning
- Experience working in integration heavy enterprise environments
- Salesforce Administrator Certification is required
- Salesforce Platform Developer I Certification is required
Preferred Qualifications
- Salesforce Platform Developer II Certification
- Experience supporting enterprise Salesforce environments with 400+ users
- Exposure to middleware platforms
- Experience with Salesforce DevOps tools and CI/CD practices
Technical Skills Required
- Apex Development
- Lightning Web Components
- Salesforce Flow Automation
- SOQL Optimization
- Governor Limit Management
- REST / SOAP API Integration
- Batch Apex / Queueable Apex
- Salesforce Debugging and Log Analysis
- Git and CI/CD Deployment
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