IT Services / Vendor Management Backup Support (L2 – Managed Services)
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Key skills for this role
About the Role
PROZ TECHNOLOGIES seeks an IT Services / Vendor Management Backup Support professional to provide administrative and coordination support for vendor management, procurement tracking, and IT operations.
Key Skills for This Role
Responsibilities
- Coordinate with IT vendors for quotations, follow ups, delivery updates, clarifications, and routine service related issues
- Support Purchase Request (PR) and Purchase Order (PO) processes by preparing documentation and tracking status
- Review and maintain Procurement Business Case (PBC) documentation and follow up on approvals
- Maintain trackers for contracts, renewals, subscriptions, invoices, procurement activities, and related IT records
- Support renewal management activities by coordinating with vendors and collecting required documentation
- Assist with invoice verification and follow ups with vendors, Procurement, and Finance teams
- Coordinate hardware support activities, including vendor communication and warranty repair follow ups
- Provide backup support for software licensing and subscription tracking
- Assist with IT asset management activities, including asset record updates, inventory tracking, and issuance/return documentation
- Maintain documentation, filing systems, and prepare basic status reports
Requirements
- Experience in IT administration, IT operations support, vendor coordination, procurement support, or asset management
- Basic understanding of IT functions, support processes, and service management practices
- Experience with procurement processes, PR/PO tracking, invoice follow ups, and renewals management
- Familiarity with Oracle procurement systems (Oracle PR/PO experience required)
- Strong skills in Microsoft Excel, reporting, documentation management, and stakeholder coordination
- Good communication skills with strong attention to detail and confidentiality awareness
- Knowledge of ServiceNow SAM module is an added advantage
Full Job Posting
Job Summary
- We are looking for an IT Services / Vendor Management Backup Support professional (L2 – Managed Services) to provide administrative and coordination support to the IT Services and Vendor Management function.
Key Responsibilities
- Coordinate with IT vendors for quotations, follow ups, delivery updates, clarifications, and routine service related issues.
- Support Purchase Request (PR) and Purchase Order (PO) processes by preparing documentation and tracking status with Procurement and internal stakeholders.
- Review and maintain Procurement Business Case (PBC) documentation and follow up on approvals and status updates.
- Maintain trackers for contracts, renewals, subscriptions, invoices, procurement activities, and related IT records.
- Support renewal management activities by coordinating with vendors and collecting required documentation to prevent service interruptions.
- Assist with invoice verification and follow ups with vendors, Procurement, and Finance teams.
- Coordinate hardware support activities, including vendor communication and warranty repair follow ups.
- Provide backup support for software licensing and subscription tracking, including renewal dates and entitlement records.
- Assist with IT asset management activities, including asset record updates, inventory tracking, issuance/return documentation, and record maintenance.
- Maintain documentation, filing systems, and prepare basic status reports.
- Provide general IT coordination support and escalate delays, missing documents, renewal risks, or vendor issues to relevant stakeholders.
Required Skills & Experience
- Experience in IT administration, IT operations support, vendor coordination, procurement support, or asset management.
- Basic understanding of IT functions, support processes, and service management practices.
- Experience with procurement processes, PR/PO tracking, invoice follow ups, and renewals management.
- Familiarity with Oracle procurement systems (Oracle PR/PO experience required).
- Knowledge of ServiceNow SAM module is an added advantage.
- Strong skills in Microsoft Excel, reporting, documentation management, and stakeholder coordination.
- Good communication skills with strong attention to detail and confidentiality awareness.
Access & Role Scope
- This role provides backup support only with limited access to approved systems and records.
- Approval authority, sensitive commercial information, confidential contracts, and restricted IT access will remain with authorized internal teams.
Preferred Candidate Profile
- Detail oriented and organized professional with strong follow up skills.
- Comfortable working with vendors, procurement teams, finance teams, and internal IT stakeholders.
- Able to manage multiple priorities and maintain accurate records.
Pay
- Pay: QAR8,000.00 QAR13,000.00 per hour
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