Network Support Engineer (L2/L3)
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Key skills for this role
About the Role
PROZ TECHNOLOGIES is seeking an experienced Network Support Engineer (L2/L3) to support enterprise network and security infrastructure. The role requires strong expertise in routing, switching, firewalls, VPN, and Azure networking, with 6-10+ years of experience.
Key Skills for This Role
Responsibilities
- Manage day to day network and security operations
- Troubleshoot and resolve complex L2/L3 network incidents and escalations
- Perform advanced troubleshooting across LAN, WAN, wireless, and security environments
- Support network upgrades, migrations, and infrastructure enhancement activities
- Implement and maintain network standards, policies, and best practices
- Perform proactive network monitoring, health checks, and performance optimization
- Ensure network availability, redundancy, and resilience
- Maintain network documentation, configurations, and architecture diagrams
- Collaborate with internal teams and stakeholders to support business requirements
- Provide technical ownership for assigned incidents and infrastructure changes
Requirements
- 6–10+ years of experience in enterprise network support or operations
- Strong experience in Routing & Switching
- Hands on experience with Next Generation Firewalls: Cisco, Palo Alto, Fortinet
- Strong knowledge of VPN technologies: SSL VPN, IPsec VPN
- Experience with DNS, F5 LTM/GTM, Email Security Solutions, Network Access Control (NAC), AAA Servers
- Knowledge of Azure Networking and Security, including VNETs, Routing, NSGs, Azure Firewall
- Relevant certifications preferred: CCNP, PCNSE, Azure Networking/Security Certifications
Full Job Posting
Job Overview
- We are looking for an experienced Network Support Engineer (L2/L3) to join our team and support enterprise network and security infrastructure. The ideal candidate will have strong expertise in routing, switching, network security, firewalls, VPN technologies, and cloud networking.
- This role involves managing daily network operations, troubleshooting complex incidents, supporting infrastructure upgrades, and ensuring the availability, security, and performance of enterprise network services.
Key Responsibilities
- Manage day to day network and security operations.
- Troubleshoot and resolve complex L2/L3 network incidents and escalations.
- Perform advanced troubleshooting across LAN, WAN, wireless, and security environments.
- Support network upgrades, migrations, and infrastructure enhancement activities.
- Implement and maintain network standards, policies, and best practices.
- Perform proactive network monitoring, health checks, and performance optimization.
- Ensure network availability, redundancy, and resilience.
- Maintain network documentation, configurations, and architecture diagrams.
- Collaborate with internal teams and stakeholders to support business requirements.
- Provide technical ownership for assigned incidents and infrastructure changes.
Required Technical Skills
- Strong experience in Routing & Switching.
- Excellent understanding of enterprise networking and security concepts.
- Hands on experience with Next Generation Firewalls: Cisco, Palo Alto, Fortinet.
- Strong knowledge of VPN technologies: SSL VPN, IPsec VPN.
- Experience with: DNS, F5 LTM/GTM, Email Security Solutions, Network Access Control (NAC), AAA Servers.
- Experience with network performance monitoring, analysis, and optimization.
- Knowledge of Azure Networking and Security, including: VNETs, Routing, Network Security Groups (NSGs), Azure Firewall.
Experience & Qualifications
- 6–10+ years of experience in enterprise network support or operations.
- Proven experience managing complex network and security environments.
- Strong troubleshooting and analytical skills.
- Excellent communication and technical documentation skills.
- Ability to work independently and handle escalations effectively.
- Relevant certifications are preferred: CCNP, PCNSE, Azure Networking/Security Certifications.
Preferred Candidate Profile
- Strong experience supporting enterprise scale network environments.
- Ability to work across networking and security domains.
- Good understanding of incident management and escalation processes.
- Customer focused approach with strong ownership of technical issues.
Pay
- QAR 6,000.00 QAR 8,000.00 per hour
Job Type
- Full time
Work Location
- In person
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