Sales Support Consultant - Outbound Sales
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Key skills for this role
About the Role
Coach Transformation Academy is seeking an Outbound Sales Support Consultant to make high-volume calls to leads, qualify interest, and schedule consultations. The role requires 2-3 years of outbound calling experience in the UAE market and excellent spoken English.
Key Skills for This Role
Responsibilities
- Conduct high volume outbound calling to leads supplied by the company
- Quickly qualify lead interest, capture key qualifying details, and ask discovery questions
- Book consultation calls/meetings and confirm schedules; manage reschedules and cancellations
- Accurately update CRM after each call with outcome, notes, next steps and follow up dates
- Hand over confirmed bookings to the student engagement team with complete notes and documents
- Work closely with Sales Manager and teammates for coaching and script refinement
- Perform one hour daily of email follow ups and CRM maintenance
Requirements
- 2 3 years of outbound calling/telecalling experience in the UAE market (mandatory)
- Top notch spoken English and strong conversational clarity
- Excellent verbal persuasion and listening skills
- Strong discipline, resilience and ability to sustain high call volumes
- Coachability and willingness to accept feedback
- Basic CRM familiarity (Bitrix24 or similar is an advantage)
- Professional time management and reliable attendance
Full Job Posting
Primary Objective
- High volume outbound calling to provided leads to qualify interest, schedule consultation calls/meetings, and hand over confirmed prospects to the student engagement team.
Shift & Daily Structure
- Total workday: 9 hours — 7 hours dedicated to outbound calling, 1 hour break, 1 hour for email follow ups and CRM hygiene.
- The role is calling first: expect sustained sit and dial activity during core calling hours.
Core Responsibilities
- Conduct high volume outbound calling to leads supplied by the company (primary responsibility).
- Quickly qualify lead interest, capture key qualifying details, and ask discovery questions provided in the script/playbook.
- Book consultation calls/meetings and confirm schedules; manage reschedules and cancellations.
- Accurately update CRM after each call: outcome, notes, next steps and follow up dates.
- Hand over confirmed bookings to the student engagement team (Rachel or Lily) with complete notes and required documents.
- Work closely with the Sales Manager and teammates for coaching, troubleshooting difficult calls, and refining scripts.
- Perform one hour daily of email follow ups and CRM maintenance to ensure data hygiene and timely responses.
KPIs & Performance Metrics
- Daily calls attempted (target: 200+ outbound dials).
- Daily talk time (total minutes on calls).
- Connect rate (connected calls ÷ attempts).
- Meetings scheduled / confirmed per day and per week.
- Qualified lead handovers to student engagement (count and quality).
- Conversion progression: meetings → consultations → paid enrolments.
- CRM adherence (timely activity logging within the same shift).
- Attendance, punctuality and adherence to shift structure.
Experience, Skills & Behavioural Traits
- 2–3 years of outbound calling/telecalling experience in the UAE market (mandatory).
- Top notch spoken English and strong conversational clarity — primary selection criterion.
- Excellent verbal persuasion and listening skills; confident on the phone and able to handle objections calmly.
- Strong discipline, resilience and ability to sustain high call volumes with consistent energy.
- Coachability: accepts feedback, implements improvements and works collaboratively with the Line Manager.
- Basic CRM familiarity (experience with Bitrix24 or similar is an advantage).
- Professional time management and reliable attendance.
Compensation
- Pay: AED 2,500.00 AED 3,000.00 per month
Work Location
- In person
How to Apply
- Send a short CV and a one paragraph cover note highlighting your Global & UAE calling experience and daily calling capacity to the hiring contact. Shortlisted candidates will be invited for a live phone screening and a face to face interview.
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