Sales Support Co-ordinator
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Key skills for this role
About the Role
Qatar Airways is hiring a Sales Support Coordinator to provide administrative and analytical support to the DQ Sales team in Doha. The role involves managing contracts, processing bookings, coordinating with internal stakeholders, and preparing sales reports.
Key Skills for This Role
Responsibilities
- Process bookings for enquiries that are converted and ensure all requests are actioned within SLA
- Administer initial IOL Account Profile Set Up and changes
- Raise Tour Operator contracts in CMS and follow through for approvals
- Administer client correspondence for FIT, Group/MICE and Sales Leads
- Coordinate with internal stakeholders on client/sales requirements for product/service delivery
- Provide regular sales leads based on market research regarding tour operators and competitors
- Coordinate and communicate with Marketing/E Com Team on sales campaigns, promotions, and updates
- Ensure Sales Team is equipped with up to date materials like sales kits, pricing sheets, and operational updates
- Prepare and provide weekly/monthly sales & revenue reports to Sales Manager
- Investigate and report potential concerns
Requirements
- High School Qualification/Vocational Qualification/Diploma or Equivalent or Bachelor’s Degree or Equivalent
- Minimum 3 years of job related experience in Travel and Leisure/Airlines/Tour Operator
- Client focused with business acumen and proven interaction at all levels
- Strong quantitative and qualitative skills
- Command of English language
- Strong computer knowledge of MS products (Word, Excel, PowerPoint)
- Ability to prioritize, organize and coordinate projects
Full Job Posting
About the role
- The role will provide office support to the DQ Sales team with all analysis and manage the administrative requirements of the department.
- Supports in managing contracts and assist in the day to day management of Tour Operator accounts.
- The Sales Support Coordinator will assist the Sales team by processing quotations, bookings and documentation generated by their sales calls and clients.
Accountabilities
- Ensure all requests received are actioned within the department SLA and process bookings for enquiries that are converted.
- Administer the initial IOL (DQ Internet Booking Engine) Account Profile Set Up and IOL Account Profile changes.
- Raise the Tour Operator contracts in CMS and follow through for approvals.
- Administers Client Correspondence in a timely and effective way for any FIT, Group | MICE and Sales Leads.
- Coordinates with internal stakeholders on client/sales requirement on product/service delivery.
- Provide regular sales leads based on market research regarding tour operator and competitors.
- Coordinates and communicates with Marketing/E Com Team all types of advisory and notification to Trade partners.
- Ensures the Sales Team is fully equipped with up to date materials like sales kits, pricing sheets, B2B selling platform developments, operational updates.
- Organizes and distributes sales updates to relevant internal stakeholders.
- Prepares and provides weekly/monthly sales & revenue reports to the Sales Manager.
- Investigate and report all potential concerns.
- Ensure customer details are kept up to date and reflected in all database.
About You
- High School Qualification/Vocational Qualification/Diploma or Equivalent or Bachelor’s Degree or Equivalent with Minimum 3 years of job related experience.
- Minimum 3 years of job related experience required (Travel and Leisure/ Airlines / Tour Operator).
- Client focused and business acumen with proven interaction to all levels within the department.
- Strong quantitative and qualitative skills.
- Command of English language.
- Strong computer knowledge of MS products ie. Word, Excel, PowerPoint.
- Administrative tasks to be executed in a precise and accurate manner.
- Ability to prioritize, organise and coordinate projects; effectively present and resolve critical business initiatives within corporate functional areas preferred.
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