Sales Support Administrator
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Key skills for this role
About the Role
Hidayet Trading LLC seeks a Sales Support Administrator to support the sales team and manage international customer relationships for the MEAI region.
Key Skills for This Role
Responsibilities
- Receive and process new account enquiries, opening accounts and issuing correspondence
- Provide existing customers with accurate price lists and product information
- Prepare price adjustments and offers for special projects
- Guide prospects to appropriate distributor or sales person
- Proactively manage administration for key accounts
- Provide administration support for RSM's
- Follow up on sales processes until order conclusion
- Set up customer data in ERP program
- Prepare international tenders and contracts, manage tender process and project award
- Lead and manage company's entry processes into Saudi product registration portal – SABER
Requirements
- University Degree
- At least 3 years in sales support or customer care with knowledge of international trade and tender processes
- Knowledge of Microsoft Office tools
- Excellent knowledge of SASO and SABER
- Good level English, Arabic, and French
- Proactive, organized, multitasking, problem solving mindset
Full Job Posting
Job Summary
- To support a sales team and deal with international customers and prospects who contact company’s sales department for the MEAI Region. To contribute to good customer relationships and to enable the field sales team to spend more time selling.
Position Responsibilities
- To receive and process new account enquiries, opening accounts and issuing conclusive correspondence to customer.
- Provide existing customers with accurate price lists and information on our products
- Prepare price adjustments and offers related to special projects
- Guide prospects to the appropriate distributor or sales person
- To proactively manage administration for key accounts.
- To provide administration support for RSM’s
- Follow up on sales processes until order conclusion
- Setting up customer data in our ERP program
- Preparation of international tenders and contracts and managing tender process and project award until conclusion.
- Support strategic initiatives
- Lead and manage the company’s entry processes into the Saudi product registration portal – SABER
- To provide assistance and support to other members of the team as and when required
Position Qualifications
- Education: University Degree
- Professional experience: At least 3 years in sales support or customer care with knowledge of international trade and tender processes. Experience in the sales process and project management would be advantageous.
- Skills and abilities: Knowledge of Microsoft office tools, Excellent Knowledge with SASO and SABER, commercial approach, being proactive with an ability to organize, multitask, work under pressure and have a problem solving mindset
- Language skills: Good level English, Arabic and French
- Personality: Mature, open minded, team player who can also operate independently
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