Sales Supervisor | Retail | Toys 'R' Us, Mina Zayed
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Key skills for this role
About the Role
Al-Futtaim Retail seeks a Sales Supervisor for Toys 'R' Us in Mina Zayed, Abu Dhabi. The role involves overseeing shop floor operations, driving sales, and leading a team to achieve business objectives.
Key Skills for This Role
Responsibilities
- Oversee shop floor management and ensure maximum floor coverage during peak trading periods
- Support team in building long term client relationships using clienteling tools
- Perform store opening and closing procedures, including cash handling and securing facility
- Process POS transactions and inventory functions such as transfers, receiving, repairs, and damages
- Resolve customer complaints, exchanges, and inquiries effectively
- Act as liaison between staff and management regarding performance concerns
- Educate team on sales plans, personal sales goals, and KPIs
Requirements
- High school education or equivalent preferred
- Minimum 6 months to 1 year of experience in retail or hospitality as senior sales or supervisor
- Good command of business English (written and verbal)
- Proficiency in computer skills (Outlook, Excel & SAP) and detailed report analysis
- Strong numeracy and literacy skills
Full Job Posting
Overview of the Role
- The Sales Supervisor is responsible for coordinating and overseeing the effective management of the shop floor, linking sales staff with store management.
- The role involves ensuring optimal sales operations, overseeing floor management, and maintaining client relationships.
- A strong focus on leadership, operational efficiency, and brand representation is essential.
What You Will Do
- Support the team in building long term client relationships, leveraging various clienteling tools.
- Enhance the 'client state of mind' among the team members.
- Ensure extensive product knowledge throughout the team.
- Support store management in achieving business objectives, projects, and initiatives such as reporting, sales analysis, and product training.
- Effectively oversee the shop floor to ensure maximum floor coverage during peak trading periods.
- Act as a role model, demonstrating sales leadership to the team.
- Perform and supervise store opening and closing procedures, including counting register funds, completing bank deposits, opening and closing registers, and securing the facility.
- Accurately process all POS transactions and inventory functions such as transfers, receiving, repairs, and damages to maintain inventory integrity.
- Ensure adherence to loss prevention policies and operational procedures.
- Exemplify high performance across all functions.
- Effectively resolve customer complaints, exchanges, and inquiries.
- Serve as a liaison between staff and management regarding potential performance concerns.
Required Skills To Be Successful
- Excellent sales and customer management abilities.
- Strong leadership and team coordination skills.
- Proficiency in inventory management and POS transactions.
- Ability to develop and maintain client relationships effectively.
What Qualifies You For The Role
- High school education or equivalent preferred.
- Minimum 6 months to 1 year of experience in the retail or hospitality industry as a senior sales or supervisor.
- Good command of business English (written and verbal).
- Proficiency in computer skills (Outlook, Excel & SAP) and detailed report analysis skills.
- Strong numeracy and literacy skills.
About Al Futtaim Retail
- Al Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years.
- We have developed partnerships with brands including IKEA, ACE, Toys R Us, Inditex Group, and Marks and Spencer's.
- We aim to recruit the best talent from all backgrounds to continue to challenge and develop our diverse workforce.
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