Sales Supervisor | Al-Futtaim Automotive - BYD | KSA
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Role Overview
The Sales Supervisor leads day-to-day showroom sales operations and helps the team achieve unit sales, F&I penetration, and trade-in targets.
The role combines hands-on leadership, deal support, performance coaching, pipeline discipline, and customer experience management.
Key Skills for This Role
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Position Summary
The Sales Supervisor leads day-to-day showroom sales operations and helps the team achieve unit sales, F&I penetration, and trade-in targets.
The role combines hands-on leadership, deal support, performance coaching, pipeline discipline, and customer experience management.
Key Responsibilities
- Lead daily sales operations through team huddles, target tracking, and activity planning.
- Allocate walk-in customers, digital leads, and key accounts across the sales team.
- Coach Sales Executives on product knowledge, selling techniques, engagement, and objection handling.
- Support complex negotiations and approve discounts, F&I proposals, and trade-in valuations within authority.
- Monitor lead response times, pipeline health, conversion, bookings, test drives, and pending deals.
- Ensure complete lead capture and accurate CRM and DMS updates.
- Identify underperformance and implement corrective coaching and action plans.
- Maintain showroom presentation, vehicle display, and demo fleet readiness.
- Handle customer escalations and coordinate with Handover, F&I, and Aftersales teams.
- Prepare daily, weekly, and monthly performance reports.
- Ensure compliance with KYC, financing, documentation, audit, brand, and regulatory requirements.
Requirements
- Diploma or Bachelor's degree in Business Administration, Marketing, or a related discipline.
- Three to six years of automotive retail sales experience in a franchised dealership environment.
- One to two years of senior sales, team lead, or supervisory experience.
- Proven personal sales performance and experience coaching sales teams in high-volume environments.
- Strong CRM and Dealer Management System proficiency.
- Solid Microsoft Office skills, particularly Excel.
- Knowledge of F&I products, financing structures, and trade-in valuation.
- Valid Saudi Arabia driving license.
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