Sales Specialist - Account Growth (Riyadh)
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Key skills for this role
About the Role
Fresha is looking for an Account Manager to drive monetisation and build relationships with beauty and wellness businesses in Riyadh. The role involves proactive engagement, conversion to payments solutions, and consultative sales.
Key Skills for This Role
Responsibilities
- Accountable for meeting key performance indicators on monetisation and revenue growth by proactively engaging with and educating Partners on the value of the Fresha platform
- Proactively introduce, educate and convert Partners on to Fresha’s payments solution
- Optimise listing content and availability competitiveness on the marketplace to maximise conversions
- Serve as a dedicated advisor for Partner accounts, assisting them on their journey to product adoption
- Advise Partners on suitable product selection based on their needs and specifications
- Ensure a strong Partner Experience through building relationships by attending video meetings and effectively communicating Fresha features and benefits
- Build key internal relationships with Sales and Onboarding teams to ensure smooth transition and handover of Partners
- Collaborate with Product teams to provide important product feedback
- Use consultative sales techniques to understand customer needs and upsell/cross sell the Fresha Platform
Requirements
- Arabic speaking is mandatory
- Demonstrable experience in effectively delivering commercial outcomes from a previous Partner facing role
- Commercially motivated with ability to adapt and achieve targets
- Proven experience in using and analysing data and reporting effectively
- Excellent written, verbal and presentation skills
- Ability to work from office five days per week
Full Job Posting
About Fresha
- Fresha is the AI powered operating system for the global beauty, wellness and self care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices.
- Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.
- The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.
Role Overview
- Given our exciting and progressive growth plans, we are looking for an exceptional Account Manager to come and join our global business.
- Reporting directly to the Account Manager Team Lead, you will be accountable for building relationships and driving monetisation of the Fresha platform.
- This is a great opportunity for someone looking to work in a fast paced and changing environment, who likes to work autonomously, enjoys a challenge, and wants to make an impact.
- To foster a collaborative environment that thrives on face to face interactions and teamwork all Fresha employees work from the office five days per week.
- Arabic speaking is a mandatory requirement
Commercial Growth
- Accountability Accountable for meeting key performance indicators on monetisation and revenue growth by proactively engaging with and educating our Partners on the value of the Fresha platform.
- Conversion Proactively introduce, educate and convert Partners on to Fresha’s payments solution.
- Optimise listing content and availability competitiveness on the marketplace to maximise conversions.
Relationship Building
- Partnership Have a pool of Partner accounts serving as a dedicated advisor for all your Partners assisting them on their journey to product adoption.
- Guidance Advising Partners on suitable product selection based on their needs and specifications.
- Engagement Ensure a strong Partner Experience through building relationships by attending video meetings with your pool of Partners and effectively communicating the Fresha features and benefits.
- Collaboration Build key internal relationships with our Sales and Onboarding teams to ensure smooth transition and handover of Partners through the Partner journey.
- Feedback Collaborate with our Product teams to provide important product feedback to help enhance future releases.
- Sales Use consultative sales techniques to understand customer needs and requirements and have the ability to upsell and cross sell the Fresha Platform.
What we are looking for
- Partner Facing Demonstrable experience in effectively delivering commercial outcomes from a previous Partner facing role
- Commercially Motivated Shown to be commercially motivated with an ability to adapt and achieve targets
- Analytical Proven experience in using and analysing data and reporting effectively to improve commercial outcomes
- Initiative Naturally proactive and inquisitive, with a desire to consistently learn and improve
- Outbound Sales Previous experience in an outbound call environment or a related sales position preferred
- Communication Excellent and proven written, verbal and presentation skills
- Innovative Creative thinking and problem solving mindset
- Relationship Building Ability to interact with people from across the business and build strong relationships, including the ability to effectively influence upwards
- Team Player Happy to roll sleeves up and assist the team when required
- Initiative Ability to self starter with a proactive approach
- Adaptability Comfortable working in a fast paced and changing environment
Interview Process
- Screen Call Video call with a member from the Talent Team (30m)
- Skills & Experience Video interview with Hiring Manager (45m)
- Presentation Video interview with Hiring Team (75m)
- We aim to complete the entire interview process and deliver feedback within 2 weeks.
Inclusive Workforce
- At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.
- We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics.
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