Account Manager (Riyadh)
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Key skills for this role
About the Role
Fresha is seeking an Account Manager to drive monetisation and build relationships with partners in Riyadh. You will be responsible for meeting KPIs on revenue growth, converting partners to payment solutions, and optimising marketplace listings.
Key Skills for This Role
Responsibilities
- Meet key performance indicators on monetisation and revenue growth by proactively engaging with and educating Partners on the value of the Fresha platform
- Proactively introduce, educate and convert Partners on to Fresha’s payments solution
- Optimise listing content and availability competitiveness on the marketplace to maximise conversions
- Serve as a dedicated advisor for Partner accounts, assisting them on their journey to product adoption
- Advise Partners on suitable product selection based on their needs and specifications
- Ensure strong Partner Experience through building relationships by attending video meetings and effectively communicating Fresha features and benefits
- Build key internal relationships with Sales and Onboarding teams to ensure smooth transition and handover of Partners
- Collaborate with Product teams to provide important product feedback to help enhance future releases
- Use consultative sales techniques to understand customer needs and upsell/cross sell the Fresha Platform
Requirements
- Arabic speaking is mandatory
- Demonstrable experience in effectively delivering commercial outcomes from a previous partner facing role
- Commercially motivated with ability to adapt and achieve targets
- Proven experience in using and analysing data to improve commercial outcomes
- Previous experience in an outbound call environment or related sales position preferred
- Excellent written, verbal and presentation skills
- Creative thinking and problem solving mindset
- Ability to interact with people across the business and build strong relationships
- Self starter with proactive approach
- Comfortable working in a fast paced and changing environment
Full Job Posting
Role Overview
- Fresha is the AI powered operating system for the global beauty, wellness and self care industry.
- We are looking for an exceptional Account Manager to join our global business.
- Reporting to the Account Manager Team Lead, you will be accountable for building relationships and driving monetisation of the Fresha platform.
- All Fresha employees work from the office five days per week.
Commercial Growth
- Accountable for meeting key performance indicators on monetisation and revenue growth by proactively engaging with and educating Partners on the value of the Fresha platform.
- Proactively introduce, educate and convert Partners on to Fresha’s payments solution.
- Optimise listing content and availability competitiveness on the marketplace to maximise conversions.
Relationship Building
- Have a pool of Partner accounts serving as a dedicated advisor for all your Partners assisting them on their journey to product adoption.
- Advising Partners on suitable product selection based on their needs and specifications.
- Ensure a strong Partner Experience through building relationships by attending video meetings with your pool of Partners and effectively communicating the Fresha features and benefits.
- Build key internal relationships with our Sales and Onboarding teams to ensure smooth transition and handover of Partners through the Partner journey.
- Collaborate with our Product teams to provide important product feedback to help enhance future releases.
- Use consultative sales techniques to understand customer needs and requirements and have the ability to upsell and cross sell the Fresha Platform.
What we are looking for
- Demonstrable experience in effectively delivering commercial outcomes from a previous Partner facing role.
- Commercially motivated with an ability to adapt and achieve targets.
- Proven experience in using and analysing data and reporting effectively to improve commercial outcomes.
- Naturally proactive and inquisitive, with a desire to consistently learn and improve.
- Previous experience in an outbound call environment or a related sales position preferred.
- Excellent and proven written, verbal and presentation skills.
- Creative thinking and problem solving mindset.
- Ability to interact with people from across the business and build strong relationships, including the ability to effectively influence upwards.
- Happy to roll sleeves up and assist the team when required.
- Ability to self starter with a proactive approach.
- Comfortable working in a fast paced and changing environment.
Additional Information
- Arabic speaking is a mandatory requirement.
- At Fresha, we value passion and potential as much as specific skills.
- Interview process: Screen Call (30m), Skills & Experience (45m), Presentation (75m).
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