Sales Representative
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Key skills for this role
About the Role
PTD Fitness Dubai is hiring a Client Experience & Lead Conversion Specialist to manage inbound leads, conduct needs analysis, and book assessment sessions. The role requires strong phone presence, sales experience, and emotional intelligence.
Key Skills for This Role
Responsibilities
- Call and follow up with inbound leads in a timely and professional manner
- Conduct effective needs analysis to understand goals, challenges, lifestyle, and motivation
- Qualify leads based on PTD Fitness criteria
- Book fitness assessments and sessions for trainers
- Deliver high quality call experience using empathy, proper tone, and active listening
- Confidently convert calls into booked assessments without being pushy
- Accurately manage and update client data and CRM records
- Coordinate schedules between clients and trainers
- Handle objections with professionalism and emotional intelligence
Requirements
- Excellent spoken English
- Strong phone presence with warm, confident, professional tone
- Proven experience in sales, lead qualification, or call based roles
- Experience in fitness, wellness, hospitality, or service based industries preferred
- High emotional intelligence and strong listening skills
- Organized, reliable, and detail oriented
- Comfortable working with targets and conversion metrics
- Ability to build trust quickly and guide conversations naturally
Full Job Posting
Job Overview
- Client Experience & Lead Conversion Specialist at PTD Fitness Dubai
- On site role in Dubai, UAE
- Full time position with competitive salary plus performance incentives
Key Responsibilities
- Call and follow up with inbound leads in a timely and professional manner
- Conduct effective needs analysis to understand goals, challenges, lifestyle, and motivation
- Qualify leads based on PTD Fitness criteria
- Book fitness assessments and sessions for trainers
- Deliver a high quality call experience using empathy, proper tone, and active listening
- Confidently convert calls into booked assessments without being pushy
- Accurately manage and update client data and CRM records
- Coordinate schedules between clients and trainers
- Handle objections with professionalism and emotional intelligence
- Represent PTD Fitness values and premium brand standards on every call
Requirements
- Excellent spoken English (additional languages are a plus)
- Strong phone presence with a warm, confident, and professional tone
- Proven experience in sales, lead qualification, or call based roles
- Experience in fitness, wellness, hospitality, or service based industries (preferred)
- High emotional intelligence and strong listening skills
- Organized, reliable, and detail oriented
- Comfortable working with targets and conversion metrics
- Ability to build trust quickly and guide conversations naturally
- Experience with CRM systems or lead management tools is a plus
What We Offer
- Competitive salary plus performance based incentives
- Work with a premium fitness brand in Dubai
- Supportive team environment
- Clear systems, quality leads, and structured training
- Growth opportunities within PTD Fitness
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