Sales Manager
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Key skills for this role
About the Role
MetLife Gulf seeks a Campaign Manager to serve as the primary contact between partner and MetLife, overseeing end-to-end campaign management, budget creation, and daily coordination.
Key Skills for This Role
Responsibilities
- Act as one point contact between partner and MetLife, overseeing day to day management and ongoing coordination
- Create and manage campaign budget
- Manage end to end campaign management including customer segmentation, product sequencing, and persistency
- Forecast, plan, and manage current and future campaigns
- Manage campaign profitability and P&L
- Manage all DM campaigns operating through bank call centers
- Provide daily reporting in approved template with correctness ensured
- Handle and resolve escalations from call center agents, team leaders, and customers
- Provide on job training for agents to ensure they are competent in delivering sales numbers
- Monitor random calls to improve call quality and maintain service quality levels
- Provide escalation metrics for customer complaints and maintain TATs
- Work closely with partners to ensure smooth and seamless operations process
Requirements
- 5 10 years of experience with insurance and banking industry
- Strong campaign management background
- Graduate or post graduate degree
- Strong interpersonal and communication skills
- Experience in driving and motivating teams to achieve targets
Full Job Posting
The Role
- Campaign Manager will be the one point contact between Partner & MetLife.
- Oversee all aspects of day to day management and ongoing coordination.
- Responsible for creating and managing campaign budget.
- Good interpersonal & organizational skills.
Key Responsibilities
- Core Expertise in Operations, Vendor Management, Client Relationship & end to end sales process.
- Campaign Planning: Customer Segmentation, Product Sequencing, Persistency.
- Forecasting, Planning & managing current & future campaigns.
- Campaign Profitability / P&L management.
- Manage all DM campaigns operating through bank call centers.
- Daily Reporting in approved template with correctness ensured.
- Handle & resolve escalations from call center agents, TL’s and customers.
- Provide On Job training for agents to ensure they are competent in delivering sales numbers.
- Monitor random calls to improve call quality and keep service quality levels up to MetLife Standards.
- Provide escalation Metrics for customer complaints and maintain TAT’s.
- Proactively act in facilitating sales, service, operations efficiency and customer satisfaction.
- Work closely with partners to ensure smooth & seamless operations process.
Candidate Qualifications
- Strong campaign management background with banking/insurance background.
- Extensive experience in driving and motivating team to achieve targets with strong negotiation skills.
- Client Relationship and Campaign Management.
- Strong Interpersonal Skills.
- Manage sponsor relationship strategically based on business requirements.
- Strong insight of financial industry, able to interpret and prepare strategic presentations.
- Set bold aspirations and clear vision for relationship.
- Set and execute a sponsor relationship strategy.
- Ensure financial success & monitor quality.
- 5 10 years of experience with insurance & banking industry.
- Candidate to be a graduate or post graduate.
Leadership Competencies
- Thinks Strategically – Sets goals & direction aligned to the company’s strategy.
- Motivates People – Motivate people at all levels through continuous engagement strategies.
- Explicit communication skills Effective communication skills.
- Seizes Opportunity Seeks new opportunities /new segments.
- Focuses on Customers Promotes customer centricity.
- Drives Results Sets aggressive goals and is accountable for continuously driving improved performance.
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