Sales & Logistics Coordinator (Food & Beverage Distribution)
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Key skills for this role
About the Role
A food and beverage distribution company in Dubai seeks a Sales & Logistics Coordinator to support sales operations and delivery execution. The role involves order processing, CRM management, route planning, and coordination across teams.
Key Skills for This Role
Responsibilities
- Process and track customer orders from placement through successful delivery
- Maintain accurate customer, pricing, and contract records within CRM/ERP systems
- Prepare quotations, proposals, and sales reports
- Manage customer inquiries, product sample requests, and follow up communications
- Support onboarding of new customer accounts including cafés, restaurants, hotels, and retail outlets
- Assist with product launches, promotions, and pricing updates
- Coordinate daily delivery schedules with drivers and dispatch teams
- Support route planning and route optimization across the UAE
- Monitor delivery progress and resolve delays, failed deliveries, returns, and customer issues
- Coordinate fleet availability against daily and weekly order volumes
- Monitor stock availability and communicate potential fulfillment challenges
- Liaise with warehouse teams to ensure timely order picking and dispatch
Requirements
- 1 3 years of experience in Sales Coordination, Logistics Coordination, Customer Service, Order Management, or Sales Support
- Previous experience within Food & Beverage, FMCG, Distribution, or HORECA industries is highly preferred
- Experience using CRM/ERP systems; Zoho experience is a strong advantage
- Knowledge of UAE locations, delivery routing, and logistics coordination
- Strong personality with ability to manage competing priorities and handle pressure
- Excellent communication and stakeholder management skills
- Strong organizational and multitasking abilities
- Proficiency in Microsoft Excel and reporting
Full Job Posting
About The Company
- Our client is a well established food and beverage distribution company serving hotels, restaurants, cafés, retailers, and hospitality businesses across the UAE.
- The organization is recognized for its commitment to product quality, customer service excellence, and efficient supply chain operations.
- With a growing portfolio of premium food and beverage products, the company continues to expand its market presence through strong operational capabilities and customer focused solutions.
Position Overview
- We are seeking an organized, proactive, and resilient Sales & Logistics Coordinator to support both sales operations and delivery execution.
- This role requires someone who can effectively coordinate between customers, sales teams, warehouse operations, and delivery drivers while maintaining excellent service levels in a fast paced environment.
- Candidates with Food & Beverage distribution experience will be strongly preferred. Experience using Zoho CRM/ERP is highly desirable.
Key Responsibilities Sales Coordination
- Process and track customer orders from placement through successful delivery
- Maintain accurate customer, pricing, and contract records within CRM/ERP systems
- Prepare quotations, proposals, and sales reports
- Manage customer inquiries, product sample requests, and follow up communications
- Support onboarding of new customer accounts including cafés, restaurants, hotels, and retail outlets
- Assist with product launches, promotions, and pricing updates
- Coordinate effectively with the sales team to ensure smooth order fulfillment
Key Responsibilities Logistics & Delivery Coordination
- Coordinate daily delivery schedules with drivers and dispatch teams
- Support route planning and route optimization across the UAE
- Monitor delivery progress and resolve delays, failed deliveries, returns, and customer issues
- Coordinate fleet availability against daily and weekly order volumes
- Monitor stock availability and communicate potential fulfillment challenges
- Liaise with warehouse teams to ensure timely order picking and dispatch
- Maintain clear communication between sales, warehouse, logistics, and customers
Requirements
- 1 3 years of experience in Sales Coordination, Logistics Coordination, Customer Service, Order Management, or Sales Support
- Previous experience within Food & Beverage, FMCG, Distribution, or HORECA industries is highly preferred
- Experience using CRM/ERP systems; Zoho experience is a strong advantage
- Knowledge of UAE locations, delivery routing, and logistics coordination
- Strong personality with the ability to manage competing priorities and handle pressure effectively
- Excellent communication and stakeholder management skills
- Strong organizational and multitasking abilities
- Proficiency in Microsoft Excel and reporting
- Ability to coordinate effectively across sales, warehouse, logistics, and customer teams
Benefits
- Salary: AED 6,000 AED 7,000 per month (depending on experience) + Other Benefits as per company Norms and UAE Labour Law
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