Sales Coordinator
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Key skills for this role
About the Role
AW Rostamani seeks a Sales Coordinator to support sales operations, customer service, documentation, and compliance in Dubai. Requires 2+ years of sales coordination experience and strong IT proficiency.
Key Skills for This Role
Responsibilities
- Act as a liaison between customers and Sales Consultants to ensure smooth sales operations
- Serve as primary point of contact for customer support via telephone, email, or face to face
- Coordinate with Traffic Department for customer registration, fine clearance, mortgage release
- Verify sales documentation such as custom certificates and VIN details
- Prepare and review supporting documents for invoicing and maintain filing
- Allocate leads and enquiries to the sales team
- Provide onboarding support to new joiners in coordination with GHRD and GIT departments
- Generate and submit reports including daily invoicing, weekly forecasts, and target/model mix achievement
- Assist manager with market intelligence, competitor quotation analysis, logistics, and order management
- Ensure timely submission of bank documents and proper control of customs documents
- Verify cheque clearance before releasing customer registration papers and delivering vehicles
- Ensure compliance with ISO standards, SOPs, and Group Internal Audit requirements
Requirements
- Graduate or Diploma holder with strong IT proficiency
- Minimum 2 years of experience in sales coordination or a related role
- Strong communication and interpersonal skills
- Proficiency in Microsoft Office, CRM systems, and other sales related software
- Ability to multitask, prioritize, and work in a fast paced environment
- Knowledge of branch sales processes and vehicle leasing is an advantage
- English a must, Arabic an added advantage
Full Job Posting
Key Responsibilities
- Act as a liaison between customers and Sales Consultants to ensure smooth and efficient sales operations.
- Serve as the primary point of contact for customer support via telephone, email, or face to face interactions.
- Coordinate with the Traffic Department for customer registration, fine clearance, mortgage release, and other related processes.
- Verify relevant sales documentation, such as custom certificates and VIN details.
- Prepare and review supporting documents for invoicing and maintain proper filing.
- Allocate leads and enquiries to the sales team.
- Provide onboarding support to new joiners in coordination with GHRD and GIT departments.
- Uphold the highest standards of professionalism and ethical conduct.
Measurement & Performance
- Support the achievement of Branch Sales objectives by ensuring all sales coordination tasks are completed on time and in compliance with company policies.
- Maintain punctuality, discipline, and adherence to attendance standards.
Administration
- Generate and submit reports to managers, including daily invoicing, weekly forecasts, and target/model mix achievement reports.
- Assist the manager with market intelligence, competitor quotation analysis, logistics, and order management.
Finance & Risk Management
- Ensure timely submission of bank documents.
- Maintain proper control and copies of customs documents and traffic letters.
- Verify cheque clearance before releasing customer registration papers, processing vehicle registration, and delivering vehicles.
Process Compliance Role
- Ensure full compliance with ISO standards, Standard Operating Procedures (SOPs), and Group Internal Audit (GIA) requirements.
- Adhere to company policies and industry regulations.
- Support internal audits and take corrective actions as required.
Educational Qualification
- Graduate or Diploma holder with strong IT proficiency.
Work Experience
- Minimum 2 years of experience in sales coordination or a related role.
Competencies
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office, CRM systems, and other sales related software.
- Ability to multitask, prioritize, and work in a fast paced environment.
- Knowledge of branch sales processes and vehicle leasing is an advantage.
- Ability to work flexibly depending on business needs.
Languages
- English a must, Arabic an added advantage.
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