Sales Coordinator - Arabic Speaking
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Key skills for this role
About the Role
We are seeking an Arabic-speaking Sales Coordinator to manage customer orders, coordinate with clients and manufacturers, handle shipping documentation, and provide excellent customer support in a fast-paced international trading environment.
Key Skills for This Role
Responsibilities
- Process customer orders for paper and board products from order confirmation through final delivery
- Prepare sales contracts, proforma invoices, commercial invoices, packing lists, and other related documentation
- Respond to customer inquiries, complaints, and requests in a professional and timely manner
- Coordinate communication between clients, paper mills, freight forwarders, and other stakeholders
- Update customers on order status, shipment schedules, and delivery timelines
- Arrange shipments with forwarding companies and ensure compliance with import/export regulations
- Prepare and manage transportation and shipping documents, including Bills of Lading, Certificates of Origin, Vessel Certificates
- Dispatch product samples to customers and follow up as required
- Work closely with the Director to prepare quotations, offers, and supplier inquiries
- Support the sales team with administrative and operational activities
- Maintain accurate filing systems and company records
- Monitor outstanding customer payments and conduct payment follow ups
Requirements
- Fluency in both Arabic and English (written and spoken)
- Previous experience in customer service, customer support, sales coordination, or order processing roles
- Strong organizational skills with excellent attention to detail
- Ability to manage multiple tasks and prioritize effectively
- Professional communication and interpersonal skills
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Experience working with SAP software
Full Job Posting
Overview
- We are seeking a highly organized and proactive Arabic Speaking Sales Coordinator to join our client team.
- The successful candidate will play a key role in managing customer orders, coordinating with clients and manufacturers, handling shipping and logistics documentation, and providing excellent customer support.
- This position requires strong communication skills, attention to detail, and the ability to work effectively in a fast paced international trading environment.
Key Responsibilities
- Process customer orders for paper and board products from order confirmation through final delivery.
- Prepare sales contracts, proforma invoices, commercial invoices, packing lists, and other related documentation.
- Respond to customer inquiries, complaints, and requests in a professional and timely manner.
- Coordinate communication between clients, paper mills, freight forwarders, and other stakeholders.
- Update customers on order status, shipment schedules, and delivery timelines.
- Arrange shipments with forwarding companies and ensure compliance with import/export regulations.
- Prepare and manage transportation and shipping documents, including Bills of Lading, Certificates of Origin, Vessel Certificates, and related documentation.
- Dispatch product samples to customers and follow up as required.
- Work closely with the Director to prepare quotations, offers, and supplier inquiries.
- Support the sales team with administrative and operational activities to ensure smooth business operations.
- Maintain accurate filing systems and company records.
- Monitor outstanding customer payments and conduct payment follow ups.
Requirements
- Fluency in both Arabic and English (written and spoken).
- Previous experience in customer service, customer support, sales coordination, or order processing roles.
- Strong organizational skills with excellent attention to detail.
- Ability to manage multiple tasks and prioritize effectively.
- Professional communication and interpersonal skills.
- Ability to follow instructions while demonstrating initiative and problem solving abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Experience working with SAP software.
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