Sales Consultant - Bloomingdale's Home
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Key skills for this role
About the Role
Focuz Academy seeks a Sales Consultant for Bloomingdale's Home to deliver excellent customer service, identify customer needs, and achieve sales targets in luxury home and furniture retail.
Key Skills for This Role
Responsibilities
- Welcome and greet every customer in a warm and friendly manner & demonstrate excellent customer service at all times.
- Identify customer needs through asking questions; confidently recommend and demonstrate appropriate products; recommend link products at every sale opportunity; close the sale
- Receive cash or payment in any authorized modes from customers, issue receipts/ bills against their purchase and provide professional cash point service.
- Handle customer complaints professionally and efficiently, in line with the company after sales policy, escalating to management if necessary.
- Demonstrate and maintain product knowledge, fashion trends, instore promotions at all times.
- Maintain personal grooming standards as advised by the Store Manager.
- Maintain clean and organized display, fitting rooms and stock areas.
- Check stock levels daily and inform of depleting stocks to the store manager in order to replenish and maintain optimum stock levels.
- Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc.
- Recruit customers for the database, accurately entering their details on the POS system.
- Minimize exposure to stock loss through vigilance on sales floor and fitting room areas.
Requirements
- High School qualification
- 3 to 4 years retail sales or customer service experience with luxury home and furniture
Full Job Posting
About The Role
- Bloomingdale's Home. Deliver excellent customer service through: Identifying customer needs, offering advice and demonstrating suitable products; building relationships with key customers and ensuring store standards are maintained in order to achieve sales targets and cultivate customer loyalty.
Responsibilities
- Welcome and greet every customer in a warm and friendly manner & demonstrate excellent customer service at all times.
- Identify customer needs through asking questions; confidently recommend and demonstrate appropriate products; recommend link products at every sale opportunity; close the sale
- Receive cash or payment in any authorized modes from customers, issue receipts/ bills against their purchase and provide professional cash point service.
- Handle customer complaints professionally and efficiently, in line with the company after sales policy, escalating to management if necessary.
- Demonstrate and maintain product knowledge, fashion trends, instore promotions at all times.
- Maintain personal grooming standards as advised by the Store Manager.
- Maintain clean and organized display, fitting rooms and stock areas.
- Check stock levels daily and inform of depleting stocks to the store manager in order to replenish and maintain optimum stock levels.
- Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc.
- Recruit customers for the database, accurately entering their details on the POS system.
- Minimize exposure to stock loss through vigilance on sales floor and fitting room areas.
Requirements
- High School qualification
- 3 to 4 years retail sales or customer service experience with luxury home and furniture
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