Sales Associate
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Key skills for this role
About the Role
Apparel Group seeks a Sales Associate to represent the brand by maximizing sales through exceptional customer service and performing operational duties. Responsibilities include greeting customers, promoting loyalty programs, handling POS, and maintaining store standards.
Key Skills for This Role
Responsibilities
- Greet customers and assist them in selecting the right product
- Convert window shoppers to ultimate buyers
- Promote the Club Apparel Loyalty Program for repeat sales
- Serve customers with highest standards following GUEST selling guideline
- Ensure all stock is laid out and displayed to attract customers per standard layout norms
- Ensure all VM guidelines are followed and stock norms on clearance are maintained
- Record inventory inward/outward and maintain report
- Handle POS/Billing Counter efficiently
- Tally money in cash till during beginning/end of shifts
- Issue receipts/refunds/change to customers correctly
- Process payments by cash/credit cards/vouchers/automatic debits
- Ensure awareness and vigilance at all times of security in the store
Requirements
- Must be presentable and well groomed at all times
- Must possess up to date product knowledge and ensure minimal stock loss
- Flexible to work for extended hours during sale period
- Must be flexible to work for varied shifts and overtime as per business requirement
- Adhere to SOP & Loss Prevention Policies
- Maintain confidentiality of sales figures
Full Job Posting
Position Objective
- Represent the brand by maximizing and contributing to sales within the store through exceptional customer service and retail experience.
- Perform various operational duties such as store maintenance and visual presentation standards as assigned by store manager/assistant store manager.
Customer Service
- Greet customers and assist them in selecting the right product.
- Convert window shoppers to ultimate buyers.
- Promote the Club Apparel Loyalty Program for repeat sales.
- Serve customers with highest standards following GUEST selling guideline.
- Must be updated about various brands of the group for suggestive selling.
- Must be presentable and well groomed at all times.
- Flexible to work for extended hours during sale period.
- Must possess up to date product knowledge and ensure minimal stock loss.
Merchandise
- Ensure all stock is laid out and displayed to attract customers per standard layout norms.
- Ensure all VM guidelines are followed and stock norms on clearance are maintained.
- Record inventory inward/outward and maintain report.
Process
- Handle POS/Billing Counter efficiently.
- Tally money in cash till during beginning/end of shifts.
- Issue receipts/refunds/change to customers correctly.
- Process payments by cash/credit cards/vouchers/automatic debits.
- Ensure awareness and vigilance at all times of security in the store.
- Must be flexible to work for varied shifts and overtime as per business requirement.
- Adhere to SOP & Loss Prevention Policies.
- Maintain confidentiality of sales figures to outside party.
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