Sales Associate

Job Purpose

Customer Service and Sales

• Greet customers, offer prompt assistance, and serve them according to quality and customer service standards.
• Engage in up-selling and cross-selling, suggest alternatives, and follow up on customer requests.

Stock and Security

• Receive items and shipments efficiently while maintaining accurate stock keeping to prevent security risks and theft.
• Conduct physical and electronic inventory and report broken alarms, incidents, and suspicious activities.

Shop Floor Operations

• Arrange and replenish shop shelves continuously while maintaining a clean and tidy shop floor and shelves.
• Handle cash registers and customer transactions efficiently and accurately.

Business-Area Duties

• For fashion roles, take precise measurements, assign prices when applicable, and coordinate required alterations.
• For multimedia and lifestyle roles, promote additional products and services to meet hourly and daily sales goals.
• For multimedia, lifestyle, sports, and leisure roles, notify managers about unavailable and underperforming products.
• For multimedia, lifestyle, sports, and leisure roles, organize displays based on sales trends, release dates, and manager recommendations.

Requirements

• Ability to provide customer service in compliance with quality and customer service standards.
• Ability to handle cash registers and customer transactions accurately.
• Ability to maintain accurate stock records and conduct physical and electronic inventory.
• For fashion roles, ability to take precise measurements and coordinate alterations.
• For multimedia, lifestyle, sports, and leisure roles, ability to organize product displays using sales trends, release dates, and manager recommendations.