Royal Service and Reservations Agent
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Key skills for this role
About the Role
Fairmont Hotels & Resorts is seeking a dedicated Royal Service and Reservations Agent to join their team in Riyadh. The role involves handling calls, emails, and in-person inquiries, managing reservations, and providing personalized recommendations to guests.
Key Skills for This Role
Responsibilities
- Handle incoming calls, emails, and in person inquiries with professionalism and courtesy
- Manage reservations for accommodations, dining, and special events, ensuring accuracy
- Provide comprehensive information about facilities, services, and local attractions
- Anticipate guest needs and proactively offer personalized recommendations and solutions
- Collaborate with various departments to fulfill guest requests and resolve issues promptly
- Maintain up to date knowledge of property offerings, promotions, and local events
- Uphold the highest standards of customer service excellence at all times
Requirements
- Excellent verbal and written communication skills, with a friendly and empathetic demeanor
- Proficiency in reservation management systems and general computer skills
- Strong problem solving abilities and attention to detail
- Demonstrated ability to multi task and remain calm under pressure
- Cultural sensitivity and awareness, with a customer focused mindset
- Fluency in English required
- Flexibility to work various shifts
Full Job Posting
Company Description
- Join a hotel that is a member of the Accor network, with over 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations.
- Take the opportunity to become a Heartist® and let your heart guide you.
Job Description
- Handle incoming calls, emails, and in person inquiries with the utmost professionalism and courtesy.
- Manage reservations for accommodations, dining, and special events, ensuring accuracy and attention to detail.
- Provide comprehensive information about our facilities, services, and local attractions.
- Anticipate guest needs and proactively offer personalized recommendations and solutions.
- Collaborate with various departments to fulfill guest requests and resolve any issues promptly.
- Maintain up to date knowledge of property offerings, promotions, and local events.
- Uphold the highest standards of customer service excellence at all times.
Qualifications
- Excellent verbal and written communication skills, with a friendly and empathetic demeanor.
- Proficiency in reservation management systems and general computer skills.
- Strong problem solving abilities and attention to detail.
- Demonstrated ability to multi task and remain calm under pressure.
- Cultural sensitivity and awareness, with a customer focused mindset.
- Fluency in English required.
- In depth knowledge of luxury hospitality standards and practices.
- Familiarity with Saudi Arabian culture and customs.
- Flexibility to work various shifts, as required.
Additional Information
- Prior experience working with Opera or a related system is an asset.
- Strong interpersonal and problem solving abilities.
- Fluency in English, additional languages are a plus.
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