Room Service Order Taker (Saudi National)
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Key skills for this role
About the Role
Position Purpose Driven by M venpick s philosophy of "doing ordinary things in an extraordinary way," the In-Room Dining Attendant delivers a premium, seamless,.
Key Skills for This Role
Responsibilities
- Answer In Room Dining phone calls promptly and professionally, using approved Mövenpick telephone etiquette
- Demonstrate extensive knowledge of the food menu, beverage lists, daily specials, and ingredients to provide upsells and tailored recommendations
- Accurately record guest orders, dietary restrictions, and special requests in the POS system (e.g., Symphony/Sunsystems)
- Coordinate with the kitchen team to ensure precise preparation and strictly monitor delivery times to meet established internal service time standards
- Inspect all trays and food trolleys prior to leaving the kitchen to ensure complete setup (correct cutlery, condiments, temperature control, and presentation)
- Deliver orders directly to guest rooms or private residences with a warm, respectful demeanor, adhering to privacy protocols
- Explain the dishes upon serving and professionally manage the signing of bills or posting charges to guest rooms
- Conduct regular floor sweeps and monitoring to promptly clear used trays and trolleys from guest corridors, maintaining the hotel's pristine presentation
- Strictly adhere to the hotel's internal Food Safety and Hygiene Standard Operating Procedures (SOPs)
- Ensure full compliance with the Saudi Food and Drug Authority (SFDA) guidelines regarding food handling, temperature logging, and contamination prevention
- Report any visual or quality anomalies in the food immediately to the Hygiene Department and Executive Chef before it leaves the kitchen
- Maintain a valid Municipality Health Card and ensure immaculate personal grooming at all times
Requirements
- Minimum of 1 2 years of experience in In Room Dining or Food & Beverage service within a 4 or 5 star hotel environment
- High school diploma or a hospitality certificate/degree preferred
- Excellent command of English (spoken and written)
- Spoken Arabic is a highly valued asset
- Familiarity with hotel POS software and basic telephone switchboard operations
- Strong communication and active listening skills
- Ability to work flexible hours, including night shifts, weekends, and public holidays
- Resilience and composure under pressure during high occupancy periods
Full Job Posting
Position Purpose
- Driven by Mövenpick's philosophy of 'doing ordinary things in an extraordinary way,' the In Room Dining Attendant delivers a premium, seamless, and personalized dining experience directly to our guests' rooms and residences.
- This role acts as a primary touchpoint for upscale service, ensuring impeccable food safety, timing, and genuine Swiss Saudi hospitality.
Guest Service & Order Management
- Answer In Room Dining phone calls promptly and professionally, using approved Mövenpick telephone etiquette.
- Demonstrate extensive knowledge of the food menu, beverage lists, daily specials, and ingredients to provide upsells and tailored recommendations.
- Accurately record guest orders, dietary restrictions, and special requests in the POS system (e.g., Symphony/Sunsystems).
- Coordinate with the kitchen team to ensure precise preparation and strictly monitor delivery times to meet established internal service time standards.
Delivery, Setup, and Clearance
- Inspect all trays and food trolleys prior to leaving the kitchen to ensure complete setup (correct cutlery, condiments, temperature control, and presentation).
- Deliver orders directly to guest rooms or private residences with a warm, respectful demeanor, adhering to privacy protocols.
- Explain the dishes upon serving and professionally manage the signing of bills or posting charges to guest rooms.
- Conduct regular floor sweeps and monitoring to promptly clear used trays and trolleys from guest corridors, maintaining the hotel's pristine presentation.
Food Safety, Hygiene & Compliance
- Strictly adhere to the hotel's internal Food Safety and Hygiene Standard Operating Procedures (SOPs).
- Ensure full compliance with the Saudi Food and Drug Authority (SFDA) guidelines regarding food handling, temperature logging, and contamination prevention.
- Report any visual or quality anomalies in the food (such as foreign objects or improper washing) immediately to the Hygiene Department and Executive Chef before it leaves the kitchen.
- Maintain a valid Municipality Health Card and ensure immaculate personal grooming at all times.
Team Collaboration & Communication
- Participate in daily departmental shift briefings to stay updated on hotel occupancy, VIP arrivals, and menu changes.
- Utilize designated internal communication channels (e.g., WhatsApp groups or communication logbooks) to coordinate rapidly with supervisors regarding guest complaints or delayed orders.
Qualifications
- Experience: Minimum of 1 2 years of experience in In Room Dining or Food & Beverage service within a 4 or 5 star hotel environment.
- Education: High school diploma or a hospitality certificate/degree is preferred.
- Language Skills: Excellent command of English (spoken and written). Spoken Arabic is a highly valued asset for engaging with local corporate clients and families.
- Technical Skills: Familiarity with hotel POS software and basic telephone switchboard operations.
- Competencies: Strong communication and active listening skills; Ability to work flexible hours, including night shifts, weekends, and public holidays; Resilience and composure under pressure during high occupancy periods.
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