Room Service Order Taker
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Key skills for this role
About the Role
Accor is seeking a Room Service Order Taker for a hotel in Dubai to handle F&B room service calls and ensure efficient guest service. No prior experience required; training provided.
Key Skills for This Role
Responsibilities
- Ensure all F&B room service order calls are answered as per Rixos standards and ensure efficient connection with the correct person
- Be fully aware of the Rixellence for the day
- Attend training classes as per schedule
- Have excellent knowledge of all F&B outlets, hotel facilities, hours of operation, shops and ball rooms
- Be well informed about special functions and events held in the hotel on a daily basis
- Responsible for opening and closing the check
- Full knowledge of menu items
- Clean the order taker’s booth
Requirements
- Excellent communication and organizational skills
- Must be responsible & reliable
- Work well under pressure in a fast paced environment
- Must be able to work well in a team environment
- Previous F&B experience an asset, but not required
- Previous Micros experience an asset, but not required (training provided)
Full Job Posting
Company Description
- We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.
Job Description
- Ensure all F & B room service order calls are answered as laid out in Rixos standards and ensure efficient connection with the correct person.
- Perform as per Rixos standards.
- Be fully aware of the Rixellence for the day.
- Proper grooming at all times.
- Attend training classes as per schedule.
- Show fullest cooperation and respect within the team and other departments.
- Is aware of the daily activities and has product knowledge of all the hotel facilities.
- To have a excellent knowledge of all F&B outlets, hotel facilities, hours of operation, shops and ball rooms.
- To be well informed about special functions and events held in the hotel on a daily basis.
- To maintain professional confidentiality and never disclose any secrets pertaining to the Company.
- To ensure that the product standards are followed as trained.
- Responsible for opening and closing the check.
Qualifications
- Excellent communication and organizational skills.
- Must be responsible & reliable.
- Work well under pressure in a fast paced environment.
- Must be able to work well in a team environment.
- Previous F&B experience an asset, but not required.
- Previous Micros experience an asset, but not required (training provided).
Additional Information
- Employee benefit card offering discounted rates at Accor worldwide.
- Learning programs through our Academies.
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.
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