Room Service Order Taker
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Key skills for this role
About the Role
Accor is hiring a Room Service Order Taker for Rixos in Dubai. The role involves answering F&B room service calls, taking orders, and ensuring guest satisfaction according to brand standards.
Key Skills for This Role
Responsibilities
- Ensure all F&B room service order calls are answered as laid out in Rixos standards and ensure efficient connection with the correct person.
- Perform as per Rixos standards.
- Be fully aware of the Rixellence for the day
- Proper grooming at all times
- Attend training classes as per schedule
- Show fullest cooperation and respect within the team and other departments
- Is aware of the daily activities and has product knowledge of all the hotel facilities
- To have a excellent knowledge of all F&B outlets, hotel facilities, hours of operation, shops and ball rooms.
- To be well informed about special functions and events held in the hotel on a daily basis.
- To maintain professional confidentiality and never disclose any secrets pertaining to the Company.
- To ensure that the product standards are followed as trained.
- When on a phone with a guest, to address a guest (in accordance with the time ) either by good morning, good afternoon or good evening.
Requirements
- Minimum 1 year experience in a similar role or experience as a telephone operator / call centre
- Excellent communication and organizational skills
- Must be responsible & reliable
- Work well under pressure in a fast paced environment
- Must be able to work well in a team environment
- Previous F&B experience an asset, but not required
- Previous Micros experience an asset, but not required (training provided)
Full Job Posting
Company Description
- Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue
Job Description
- Ensure all F & B room service order calls are answered as laid out in Rixos standards and ensure efficient connection with the correct person.
- Perform as per Rixos standards.
- Be fully aware of the Rixellence for the day
- Proper grooming at all times
- Attend training classes as per schedule
- Show fullest cooperation and respect within the team and other departments
- Is aware of the daily activities and has product knowledge of all the hotel facilities
- To have a excellent knowledge of all F&B outlets, hotel facilities, hours of operation, shops and ball rooms.
- To be well informed about special functions and events held in the hotel on a daily basis.
- To maintain professional confidentiality and never disclose any secrets pertaining to the Company.
- To ensure that the product standards are followed as trained.
- When on a phone with a guest, to address a guest (in accordance with the time ) either by good morning, good afternoon or good evening.
Qualifications
- Minimum 1 year experience in a similar role or experience as a telephone operator / call centre
- Excellent communication and organizational skills
- Must be responsible & reliable
- Work well under pressure in a fast paced environment
- Must be able to work well in a team environment
- Previous F&B experience an asset, but not required
- Previous Micros experience an asset, but not required (training provided)
What Is In It For You
- Employee benefit card offering discounted rates at Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
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