Room Controller ( Saudi Only)
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Key skills for this role
About the Role
Accor seeks a Room Controller for a hotel in Riyadh to oversee daily room assignments, coordinate with front office and housekeeping, and optimize occupancy. The role involves managing VIPs, room changes, and emergency relocations.
Key Skills for This Role
Responsibilities
- Oversee daily room assignments, ensuring guest preferences are met while balancing operational needs and maximizing occupancy
- Coordinate with Front Office, Guest Relations, and Reservations teams to manage VIPs, loyalty upgrades, and upsell opportunities
- Collaborate with Housekeeping to track room status, prioritize cleaning, and ensure timely check ins
- Monitor room availability and work with Revenue and Front Office to optimize occupancy, including handling walk ins and last minute changes
- Fulfill guest requests for connecting rooms, bed types, and amenities; manage room changes efficiently
- Prepare room assignments in advance, reviewing daily arrivals and prioritizing VIPs, loyalty members, and suite bookings
- Handle emergency room relocations and maintenance related reassignments, ensuring guest communication and alternative arrangements
Requirements
- Experience in hotel front office or room control
Full Job Posting
Company Description
- Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations.
Job Description
- Oversee daily room assignments, ensuring guest preferences (room type, view, special requests) are met while balancing operational needs and maximizing occupancy.
- Coordinate with Front Office, Guest Relations, and Reservations teams to manage VIPs, loyalty upgrades, and upsell opportunities.
- Collaborate with Housekeeping to track room status, prioritize cleaning, and ensure timely check ins.
- Monitor room availability and work with Revenue and Front Office to optimize occupancy, including handling walk ins and last minute changes.
- Fulfill guest requests for connecting rooms, bed types, and amenities; manage room changes efficiently with minimal disruption.
- Prepare room assignments in advance, reviewing daily arrivals and prioritizing VIPs, loyalty members, and suite bookings.
- Handle emergency room relocations and maintenance related reassignments, ensuring guest communication and alternative arrangements.
Additional Information
- Your team and working environment: In 1 2 sentences, introduce the team, property or office environment in a way that reflects the culture
- Note: Customization may be included for any specific local or legislative requirements, such as work permits
- Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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