Room Attendant
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Key skills for this role
About the Role
Mondrian Hotels in Doha is hiring a Room Attendant to ensure the highest standard of cleanliness in guest rooms and associated areas. You will clean and service bedrooms and bathrooms, replenish supplies, and maintain a respectful rapport with guests.
Key Skills for This Role
Responsibilities
- Clean and service bedrooms, bathrooms and associated areas to the standard of hygiene and cleanliness required by the hotel
- Re sheet all rooms daily with clean linen, dust furniture, fully clean bathrooms, replenish guest supplies and stationery, and vacuum rooms
- Record all serviced rooms on worksheet, report rooms that cannot be serviced
- Ensure VIP gifts are replenished daily and guest room flowers and plants are watered
- Dispose of rubbish and dirty linen correctly
- Ensure materials are used and stored correctly, and report equipment faults immediately
- Create and maintain a personal respectful rapport with guests, handle requirements and complaints
- Follow key signing procedures and take responsibility for assigned keys
- Hand in all lost property to Director of Housekeeping immediately
- Assist in stocktaking and special cleaning projects as required
Requirements
- Ability to clean and service bedrooms, bathrooms, and associated areas to hotel hygiene standards
- Ability to follow procedures for re sheeting, dusting, vacuuming, and replenishing supplies
- Good communication skills to create a respectful rapport with guests
- Ability to handle guest complaints promptly and with thorough follow up
- Ability to follow key signing procedures and take responsibility for assigned keys
- Ability to report damages, shortages, and lost property according to hotel policies
Full Job Posting
Company Description
- From high octane lobby socialising to events, celebrations, and business conclaves, every venue pulses to the electric Mondrian beat.
- With food and nightlife venues spread across eight different locations on the property, there is nothing like Mondrian Doha in the entire region.
How your day looks like
- Clean and service bedrooms, bathrooms and associated areas to the standard of hygiene and cleanliness required by the hotel.
- Re sheet all rooms daily with clean linen, ensuring creases are removed; dust all furniture; fully clean bathrooms; replenish all guest supplies and stationery; vacuum all rooms thoroughly.
- Record all serviced rooms on worksheet, report and record any rooms that cannot be serviced.
- Ensure that all VIP gifts are replenished daily.
- Assist Floor Supervisors in ensuring that guest room flowers and plants are watered and replenished as required.
- Dispose of all rubbish and dirty linen correctly.
- Ensure that all materials are used and stored correctly. Ensure that all equipment is maintained in a serviceable condition and report faults immediately.
- Create and maintain a personal respectful rapport with all guests. Deal with their requirements and enquiries. Handle guest complaints promptly and with thorough follow up, referring to others when necessary.
- Follow key signing procedures and take responsibility for assigned keys.
- Hand in all lost property to Director of Housekeeping immediately and follow hotel policies and procedures.
- Assist in stocktaking as required.
- Assist in special cleaning projects as required.
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