Housekeeping Supervisor
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Key skills for this role
About the Role
Mondrian Hotels seeks a Housekeeping Supervisor to oversee room attendants and porters, ensuring clean and well-maintained guest rooms and public areas. You will assign work, inspect rooms, handle guest requests, and assist with inventory.
Key Skills for This Role
Responsibilities
- Supervise the allocation of work assignments to Room Attendants and Porters
- Assign special duties to Room Attendants and House Porters on assigned floors
- Check the computer system throughout the day for an update of room status
- Check and return an allocated number of guest rooms to the required standard
- Report and log maintenance defects found in rooms and assigned areas
- Ensure soft furnishings and décor of rooms are maintained to standard
- Oversee implementation of deep cleaning and replacement
- Check VIP rooms to ensure they are cleaned and maintained to required standard
- Control and supervise the issue and recording of keys and bleeps
- Check that adequate linen, cleaning materials and guest supplies are held
- Ensure all public area and back of house areas are clean
- Assist in stock taking of Housekeeping items when necessary
Requirements
- Flexibility and a positive, Yes I Can! Attitude
- An eye for detail
- Is a creative problem solver
- Passionate about creating extraordinary service
- Ability to work as part of a team to ensure guest satisfaction
- Strong verbal communication skills
- Supervisory experience in a similar position is beneficial
Full Job Posting
Company Description
- Mondrian Doha offers high octane lobby socialising, events, and celebrations across eight venues.
What do we expect from you?
- Assign and supervise activities of room attendants, house porters and linen porters.
- Ensure clean, orderly, attractive and well maintained guest rooms and public areas.
- Deal with staff and guest issues effectively and timely.
How your day looks like
- Supervise allocation of work assignments.
- Assign special duties.
- Check computer system for room status updates.
- Check and return guest rooms to standard.
- Report maintenance defects.
- Ensure soft furnishings and décor are maintained.
- Oversee deep cleaning and replacement.
- Check VIP rooms and replenish gifts.
- Control issue and recording of keys and bleeps.
- Check linen and supplies cupboards.
- Ensure public and back of house areas are clean.
- Assist in stock taking.
Qualifications
- Flexibility and a positive, Yes I Can! Attitude.
- An eye for detail.
- Creative problem solver.
- Passionate about creating extraordinary service.
- Ability to work as part of a team.
- Strong verbal communication skills.
- Supervisory experience in a similar position is beneficial.
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