Role in Reservations (VAJ)
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Key skills for this role
About the Role
Emaar Hospitality Group seeks a Reservations Agent to handle room reservation inquiries via phone, fax, email, and internet. The role requires at least 1 year of experience in rooms reservations, preferably with call centre experience, and strong sales and administration skills.
Key Skills for This Role
Responsibilities
- Handle all Room Reservations inquiries pertaining to rates/packages/promotions via telephone, fax, email, and internet in a timely manner
- Achieve individual and team financial targets
- Adhere to reservations telephone script, email etiquette, and quality KPIs
Requirements
- Minimum 1 year experience in Rooms Reservations, preferably with call centre experience
- Minimum high school diploma required; College degree in Hotel Management or related field preferred
- Certificate in Telephone Skills and Customer Service is an advantage
- Excellent skills in Sales and Administration
- Good knowledge of computer and business English
Full Job Posting
About the Company
- Emaar Hospitality Group is a premier global provider of enriching, personal and memorable lifestyle experiences.
- Owns and manages Address Hotels + Resorts, Vida Hotels and Resorts, serviced residences, leisure clubs, restaurants, and spas.
About the Function
- Handle all Room Reservations inquiries pertaining to rates/packages/promotions through telephone, fax, email & internet in a timely manner.
- Maximize customer satisfaction and revenue generation for the department and company.
What You Will Need to Succeed
- Minimum 1 year experience working in Rooms Reservations preferably with call centre experience
- Minimum of a high school diploma is required / College degree in Hotel Management or a related field is preferred
- Certificate in Telephone Skills and Customer Service will be an advantage
- Excellent skills in Sales and Administration
- Good knowledge of computer and business English
- Operational Performance – Ability to handle tasks assigned, speed of execution, level of details and understanding of guest requirements.
- Financial Performance – Knowledge about financial goals and targets, achievement of individual and team targets.
- Quality Performance – Knowledge on systems, products, new offers and packages.
Responsibilities
- Operational Performance – Ability to handle the tasks assigned, speed of execution, level of details and understanding of guest requirements.
- Financial Performance – Knowledge about financial goals and targets, achievement of individual and team targets.
- Quality Performance – Knowledge on systems, products, new offers and packages. Assessment of individual and team on Quality KPI’s such as adherence to reservations telephone script, email etiquette, and other tools.
Competencies
- Put Customer First
- Drive for Results
- Learning
- Resilience
- Adaptability
What We Believe In
- Customer Focus: Customers are our number one priority.
- Ownership Mindset: No detail is too small, no challenge is too big.
- Fast Paced: Speed is everything in business.
- Talent and Tenacity: Our people are heroes, superhumans and warriors.
- Adaptability: We keep up with the times, disrupting and challenging the status quo.
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