Role in Front Office (VAJ -SR)
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Key skills for this role
About the Role
Emaar is hiring a Front Office Supervisor for a 5-star property in Abu Dhabi. The role involves ensuring exceptional guest experience, conducting front office operations, and preventing complaints.
Key Skills for This Role
Responsibilities
- Conduct all operational tasks in Front Office while living up to service standards and procedures
- Go the extra (s)mile where you can
- Prevent complaints and ensure adequate service recovery where needed
- Pro actively communicate with fellow Ambassadors, always with the Guest’s interests at heart
Requirements
- Minimum 4 years’ experience in Hospitality industry
- Minimum 2 years’ experience in a Supervisory role / similar experience in a 5 star hospitality industry
- Minimum of a high school diploma is required; College degree in Hotel Management or a related field is preferred
- A minimum of 1 – 3 year experience in a similar position in a 5 star hospitality company
- Genuine service personality, with high EQ
Full Job Posting
About the Function
- This function is to ensure exceptional Guest Experience in a highly empowered environment.
- Represent our brand, throughout the Guest journey, to deliver a flawless stay experience.
- Ensure that each guest becomes a happy fan of our Rooms and other facilities, by delighting them from Check in until Check out.
What You Will Need To Succeed
- Genuine service personality, with high EQ.
- Minimum 4 years’ experience in Hospitality industry.
- Minimum 2 years’ experience in a Supervisory role / similar experience in a 5 star hospitality industry.
- Minimum of a high school diploma is required/ College degree in Hotel Management or a related field is preferred.
- A minimum of 1 – 3 year experience in a similar position in a 5 star hospitality company.
Performance Driven Culture; What Will You Be Measured Against
- Conduct all operational tasks in Front Office while living up to service standards and procedures.
- Go the extra (s)mile where you can.
- Prevent complaints and ensure adequate service recovery where needed.
- Pro actively communicate with fellow Ambassadors, always with the Guest’s interests at heart.
Competencies
- Put Customer First
- Drive for Results
- Learning
- Resilience
- Adaptability
What We Believe In
- At Emaar, our DNA lays the foundation for everything we do.
- Customer Focus: Customers are our number one priority.
- Ownership Mindset: No detail is too small, no challenge is too big.
- Fast Paced: Speed is everything in business.
- Talent and Tenacity: Our people are heroes, superhumans and warriors.
- Adaptability: We keep up with the times, disrupting and challenging the status quo.
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