Role in Front Office (VAJ)
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Key skills for this role
About the Role
Emaar Hospitality Group is seeking a Front Office Supervisor to ensure exceptional guest experiences at a luxury property in Abu Dhabi. The role requires a minimum of 4 years hospitality experience and 2 years in a supervisory role within a 5-star environment.
Key Skills for This Role
Responsibilities
- Conduct all operational tasks in Front Office while living up to service standards and procedures
- Go the extra mile to exceed guest expectations
- Prevent complaints and ensure adequate service recovery where needed
- Pro actively communicate with fellow Ambassadors, always with the Guest's interests at heart
Requirements
- Genuine service personality with high EQ
- Minimum 4 years experience in Hospitality industry
- Minimum 2 years experience in a Supervisory role in 5 star hospitality
- Minimum of high school diploma required; College degree in Hotel Management preferred
- Minimum 1 3 years experience in a similar position in a 5 star hospitality company
Full Job Posting
About the Company
- Emaar Hospitality Group is a premier global provider of enriching, personal and memorable lifestyle experiences.
- Wholly owned subsidiary of Emaar Properties PJSC, developer of property, malls and hospitality projects.
About the Function
- Ensure exceptional Guest Experience in a highly empowered environment.
- Represent the brand throughout the Guest journey to deliver a flawless stay experience.
Responsibilities
- Conduct all operational tasks in Front Office while living up to service standards and procedures.
- Go the extra (s)mile where you can.
- Prevent complaints and ensure adequate service recovery where needed.
- Pro actively communicate with fellow Ambassadors, always with the Guest's interests at heart.
Qualifications
- Genuine service personality, with high EQ.
- Minimum 4 years experience in Hospitality industry.
- Minimum 2 years experience in a Supervisory role / similar experience in a 5 star hospitality industry.
- Minimum of a high school diploma is required/ College degree in Hotel Management or a related field is preferred.
- A minimum of 1 – 3 year experience in a similar position in a 5 star hospitality company.
Competencies
- Put Customer First
- Drive for Results
- Learning
- Resilience
- Adaptability
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