Retail Operations Manager - Motorcycles
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Key skills for this role
About the Role
Abdulla Al Masaood and Sons Group seeks a Retail Operations Manager for its Harley-Davidson dealership in Dubai. The role involves full leadership of dealership functions including sales, aftersales, parts, and merchandise.
Key Skills for This Role
Responsibilities
- Drive overall dealership performance focusing on revenue, margin, cost management, and profitability
- Ensure sustainable growth in motorcycle sales, service, parts, and motor clothes
- Develop and deliver annual operating plans, budgets, and KPI targets across all dealership departments
- Consistently implement and uphold Harley Davidson brand standards at all customer touchpoints
- Lead a premium, relationship driven sales culture that reflects Harley Davidson values
- Champion superior customer journeys from initial inquiries through long term ownership engagement
- Initiate and grow local rider communities, brand events, and customer engagement programs
- Utilize CRM data for retention, loyalty, and maximizing lifetime customer value
- Support service operations and ensure high standards in quality, efficiency, and customer satisfaction
- Maximize workshop productivity, resource utilization, and technical expertise in partnership with service manager
- Drive performance in parts and merchandise via effective merchandising, inventory optimization, and promotions
- Lead, coach, and develop a passionate, high performing team
Requirements
- 5 8 years of proven leadership experience in automotive or premium retail—ideally motorcycles or luxury lifestyle brands
- Track record of managing full sales and aftersales operations
- Demonstrated commercial acumen with ability to drive growth in competitive market
- Experience managing multi departmental teams and operations
- Solid exposure to manufacturer standards, performance frameworks, and audit compliance
Full Job Posting
Role Overview
- As a Retail Operations Manager, you will assume full end to end leadership responsibilities for all dealership functions at our flagship location.
- You'll work in an ONSITE environment, engaging daily with customers and driving results through hands on operational leadership.
- You will manage key areas such as motorcycle sales, aftersales/service, parts, and motor clothes & merchandise.
Responsibilities
- Drive overall dealership performance, focusing on revenue, margin, cost management, and profitability.
- Ensure sustainable growth in motorcycle sales, service, parts, and motor clothes.
- Develop and deliver annual operating plans, budgets, and KPI targets across all dealership departments.
- Consistently implement and uphold Harley Davidson brand standards at all customer touchpoints.
- Lead a premium, relationship driven sales culture that reflects Harley Davidson values.
- Champion superior customer journeys, from initial inquiries through long term ownership engagement.
- Initiate and grow local rider communities, brand events, and customer engagement programs.
- Utilize CRM data for retention, loyalty, and maximizing lifetime customer value.
- Support service operations and ensure high standards in quality, efficiency, and customer satisfaction.
- Maximize workshop productivity, resource utilization, and technical expertise in partnership with the service manager.
- Drive performance in parts and merchandise via effective merchandising, inventory optimization, and promotions.
- Lead, coach, and develop a passionate, high performing team.
Must Have Requirements
- 5 8 years of proven leadership experience in automotive or premium retail—ideally motorcycles or luxury lifestyle brands.
- Track record of managing full sales and aftersales operations.
- Demonstrated commercial acumen with the ability to drive growth in a competitive, fast paced market.
- Experience managing multi departmental teams and operations.
- Solid exposure to manufacturer standards, performance frameworks, and audit compliance.
Nice To Have Requirements
- People centric leadership style with the ability to inspire, develop, and retain teams.
- Passion for creating and delivering world class customer experiences.
- Confident, hands on decision maker with effective problem solving abilities.
- Excellent communication skills, building trust with staff, customers, and partners alike.
- Deep respect for Harley Davidson’s culture, community, and values.
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