Customer Relationship Management (CRM) Executive - UAE National
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Key skills for this role
About the Role
Abdulla Al Masaood and Sons Group seeks a CRM Executive to enhance customer relationships, drive sales, and foster brand loyalty for Emirates for Universal Tyres in Dubai. The role involves managing customer interactions, analyzing satisfaction data, and implementing retention strategies.
Key Skills for This Role
Responsibilities
- Engage with customers through pre appointment confirmation calls and follow up calls to ensure satisfaction
- Respond promptly to customer enquiries, focusing on converting interactions into appointments
- Compile and analyze both positive and negative customer feedback to inform strategies that enhance satisfaction
- Implement proactive measures to address and reduce negative experiences
- Share best practices across business units to promote uniform standards of service
- Cultivate strong relationships with customers to boost repeat business and deepen loyalty
- Continuously identify opportunities for process and service improvement within operations
Requirements
- UAE National (mandatory)
- Minimum 3 years hands on experience in customer relationship management, preferably in automotive or related sector
- Solid knowledge of automotive industry trends, CRM best practices, and data privacy regulations
- Exceptional interpersonal skills, analytical thinking, and problem solving abilities
- Proven leadership qualities and ability to work collaboratively within cross functional teams
- Experience implementing and monitoring CRM strategies to achieve business objectives
Full Job Posting
Role Overview
- Play a vital role in enhancing customer relationships, driving sales, and fostering long term brand loyalty.
- Work in an ONSITE environment as part of Emirates for Universal Tyres team in Dubai.
- Manage customer interactions, analyse satisfaction data, and implement strategies to strengthen engagement and retention.
- Collaborate with cross functional teams (Best Drive and Yalla Tyres) to ensure excellence in customer service and business growth.
Responsibilities
- Engage with customers through pre appointment confirmation calls and follow up calls to ensure satisfaction with services provided.
- Respond promptly to customer enquiries, focusing on converting interactions into appointments.
- Compile and analyze both positive and negative customer feedback to inform strategies that enhance satisfaction and prevent recurring issues.
- Implement proactive measures to address and reduce negative experiences.
- Share best practices across business units to promote uniform standards of service.
- Cultivate strong relationships with customers, with the aim of boosting repeat business and deepening loyalty.
- Continuously identify opportunities for process and service improvement within operations to further bolster customer satisfaction.
Must Have Requirements
- UAE National (mandatory).
- Minimum of 3 years’ hands on experience in customer relationship management, preferably within the automotive or related sector.
- Solid knowledge of automotive industry trends, CRM best practices, and adherence to data privacy regulations.
- Exceptional interpersonal skills, analytical thinking, and problem solving abilities.
- Proven leadership qualities, with the ability to work collaboratively within cross functional teams.
- Experience implementing and monitoring CRM strategies to achieve business objectives.
Nice To Have Requirements
- Strong attention to detail and an aptitude for identifying process improvements.
- Excellent teamwork and collaborative spirit.
- Outstanding verbal and written communication skills.
- Patience, resilience, and the ability to remain composed under pressure.
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