Restaurant Supervisor (Fine Dining Experienced)
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Role Overview
Oversee restaurant shift operations, direct floor staff, and maintain high standards of customer service, food safety, and efficiency.
Serve as a hands-on link between front-of-house activities and management while supporting staff during peak hours and resolving daily operational issues.
Key Skills for This Role
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Position Summary
Oversee restaurant shift operations, direct floor staff, and maintain high standards of customer service, food safety, and efficiency.
Serve as a hands-on link between front-of-house activities and management while supporting staff during peak hours and resolving daily operational issues.
Duties and Responsibilities
- Lead floor operations during shifts, ensuring prompt seating, smooth table turnover, and attentive service delivery.
- Assign daily duties, conduct pre-shift briefings, and mentor junior floor staff.
- Greet guests, handle real-time complaints or special requests, and ensure an exceptional dining experience.
- Perform routine health, hygiene, and HACCP checks across dining and station areas.
- Execute daily opening and closing procedures, secure premises, and reconcile shift register floats and POS cash reports.
- Assist with inventory counts, monitor station supplies, track waste, and communicate reorder needs.
- Coordinate shift coverage, assign meal breaks, and adjust station assignments based on customer volume.
- Onboard front-of-house staff on POS operations, menu offerings, and standard service protocols.
Requirements
- Minimum 2–3 years of supervisory or team-lead experience in a busy restaurant setting.
- Solid understanding of POS systems, basic inventory tracking, shift scheduling, and local food safety regulations.
- Strong interpersonal and problem-solving skills, fluent English communication, and physical stamina for long, fast-paced shifts.
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