Restaurant Manager
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Key skills for this role
About the Role
Raffles Makkah Palace seeks a Restaurant Manager to lead the restaurant team, ensure exceptional service, and manage daily operations. The role involves handling guest concerns, recruiting and training staff, and maximizing revenues.
Key Skills for This Role
Responsibilities
- Lead and manage the restaurant team in all aspects of the department and ensure service standards are followed
- Handle guest concerns promptly, efficiently, and professionally
- Assist in the recruitment, training, and development of colleagues
- Maximize revenues by working closely with the Food & Beverage team to implement agreed strategies, practices, and promotions
- Manage departmental budgets, costs, and profitability targets
- Ensure compliance with outlet policies, procedures, hygiene, and service standards
Requirements
- Minimum 4 years of experience in F&B management within a luxury hotel environment preferred
- Strong interpersonal, leadership, and problem solving skills
- Highly organized with excellent planning abilities
- Goal oriented with strong results focus
- Strong analytical skills with proven ability to lead and develop teams
Full Job Posting
Company Description
- Raffles Makkah Palace promises the exceptional standards inherent in the Raffles name and enhanced by Arab hospitality values.
- Raffles Makkah Palace offers 219 Suites & duplex Villas with breathtaking views of the Masjid Al Haram, the Holy Ka’aba and the city.
- The hotel combines the best of local cuisine and international dishes in each of its four outlets creating a unique and welcoming atmosphere.
- Guests can also indulge in a relaxing sensory experience in our world renowned spa and fitness center or hold high powered business gatherings in any of our state of the art meeting rooms.
Job Description
- At Raffles Makkah Palace, exceptional service and memorable dining experiences are the hallmarks of every outlet.
- As Restaurant Manager, your leadership, passion for hospitality, and commitment to excellence will drive outstanding operational results while ensuring your restaurant remains a preferred dining destination and an inspiring workplace.
Summary of Responsibilities
- Consistently offer professional, friendly, and engaging service.
- Lead and manage the restaurant team in all aspects of the department and ensure service standards are followed.
- Handle guest concerns promptly, efficiently, and professionally.
- Assist in the recruitment, training, and development of colleagues.
- Balance operational, administrative, and colleague needs.
- Conduct regularly scheduled departmental meetings.
- Maximize revenues by working closely with the Food & Beverage team to implement agreed strategies, practices, and promotions.
- Maintain full knowledge of all menus, promotions, and outlet operations.
- Manage departmental budgets, costs, and profitability targets.
- Ensure compliance with outlet policies, procedures, hygiene, and service standards.
- Follow all safety and sanitation regulations related to food and beverage handling.
- Promote guest satisfaction and continuous service improvement.
Qualifications
- Minimum 4 years of experience in F&B management within a luxury hotel environment preferred.
- Strong interpersonal, leadership, and problem solving skills.
- Highly organized with excellent planning abilities.
- Goal oriented with strong results focus.
- Strong analytical skills with proven ability to lead and develop teams.
- International experience is an asset.
- Energetic, enthusiastic, self motivated, and charismatic team player.
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