Restaurant General Manager - Muru - Waldorf Astoria Doha West Bay
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Key skills for this role
About the Role
Hilton is seeking a Restaurant General Manager for Muru at Waldorf Astoria Doha West Bay. The role involves leading restaurant operations, delivering exceptional guest experiences, managing financial performance, and developing the team.
Key Skills for This Role
Responsibilities
- Lead the restaurant team in delivering exceptional and personalized guest experiences aligned with Waldorf Astoria luxury standards
- Direct all restaurant operations to achieve excellence in service, quality, cleanliness, and efficiency
- Develop and execute strategies to achieve revenue and profitability objectives
- Manage restaurant budgets, forecasts, labor costs, and operating expenses
- Lead, coach, mentor, and inspire the restaurant management and service teams
- Partner with Marketing, Sales, and Public Relations teams to increase restaurant visibility
- Ensure full compliance with hotel policies, Hilton standards, Qatar regulations, and food safety requirements
- Monitor guest feedback and implement action plans to continuously improve service delivery
Requirements
- Experience in a similar role within luxury hospitality
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Financial acumen and experience managing budgets
- Knowledge of HACCP, health and safety standards
Full Job Posting
Job Description
- Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work!
- As a Restaurant General Manager, you’re not just managing daily operations for one of our hotel dining outlets – you’re spreading the light and warmth of hospitality by delivering memorable experiences.
Guest Experience & Service Excellence
- Lead the restaurant team in delivering exceptional and personalized guest experiences aligned with Waldorf Astoria luxury standards.
- Maintain the highest levels of guest satisfaction through proactive engagement and service recovery.
- Ensure consistent execution of brand standards and operational procedures.
- Establish strong relationships with VIP guests, residents, local clientele, and corporate partners.
- Monitor guest feedback and implement action plans to continuously improve service delivery.
Operational Leadership
- Direct all restaurant operations to achieve excellence in service, quality, cleanliness, and efficiency.
- Conduct regular floor presence during service periods to ensure smooth operation and guest satisfaction.
- Collaborate closely with Culinary and Beverage teams to ensure seamless execution of the dining experience.
- Ensure all restaurant facilities, equipment, and physical environments are maintained to luxury standards.
- Monitor reservation flow, table allocation, and capacity management to maximize revenue opportunities.
Financial Performance
- Develop and execute strategies to achieve revenue and profitability objectives.
- Manage restaurant budgets, forecasts, labor costs, and operating expenses.
- Analyze financial reports and key performance indicators to identify opportunities for growth and cost optimization.
- Drive sales initiatives, promotional campaigns, upselling programs, and business development opportunities.
- Ensure effective inventory management and control of operating supplies.
People Leadership & Talent Development
- Lead, coach, mentor, and inspire the restaurant management and service teams.
- Foster a culture of accountability, teamwork, engagement, and continuous improvement.
- Conduct performance reviews, succession planning, and talent development activities.
- Oversee recruitment, onboarding, training, and retention initiatives.
- Ensure all team members receive appropriate coaching and development to enhance performance and career growth.
Marketing & Business Development
- Partner with Marketing, Sales, and Public Relations teams to increase restaurant visibility and market presence.
- Build and maintain relationships with local businesses, luxury partners, and high value clientele.
- Support the development and execution of promotional events, seasonal campaigns, and special dining experiences.
- Monitor competitor activities and industry trends to maintain a competitive position in the market.
Compliance & Risk Management
- Ensure full compliance with hotel policies, Hilton standards, Qatar regulations, and food safety requirements.
- Maintain HACCP, health and safety, and hygiene standards throughout the operation.
- Ensure adherence to cash handling, inventory control, security, and loss prevention procedures.
- Maintain accurate operational records and reporting.
Qualifications
- A passion for spreading the light and warmth of Hospitality.
- Acting with Integrity and always doing the right thing.
- Inspiring others through Leadership.
- A belief that Teamwork drives the best outcomes.
- A sense of Ownership and accountability.
- A focus on the Now, bringing urgency and discipline to every moment.
About Us
- At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.
- As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide.
- Our award winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.
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