Restaurant General Manager - Muru - Waldorf Astoria Doha West Bay
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Key skills for this role
About the Role
Hilton is seeking a Restaurant General Manager for Muru at Waldorf Astoria Doha West Bay. The role involves leading restaurant operations, delivering luxury guest experiences, managing financial performance, and developing the team.
Key Skills for This Role
Responsibilities
- Lead the restaurant team in delivering exceptional and personalized guest experiences aligned with Waldorf Astoria luxury standards
- Maintain the highest levels of guest satisfaction through proactive engagement and service recovery
- Ensure consistent execution of brand standards and operational procedures
- Establish strong relationships with VIP guests, residents, local clientele, and corporate partners
- Monitor guest feedback and implement action plans to continuously improve service delivery
- Direct all restaurant operations to achieve excellence in service, quality, cleanliness, and efficiency
- Conduct regular floor presence during service periods to ensure smooth operation
- Collaborate closely with Culinary and Beverage teams to ensure seamless execution of dining experience
- Develop and execute strategies to achieve revenue and profitability objectives
- Manage restaurant budgets, forecasts, labor costs, and operating expenses
Requirements
- Proven experience in restaurant management within luxury hospitality
- Strong leadership and team development skills
- Financial acumen with experience in budgeting and cost control
- Excellent communication and interpersonal skills
- Knowledge of HACCP and food safety standards
- Ability to work in a fast paced luxury environment
Full Job Posting
Exceptional Hospitality Starts with You
- As a Restaurant General Manager, you're not just managing daily operations for one of our hotel dining outlets – you're spreading the light and warmth of hospitality by delivering memorable experiences.
Guest Experience & Service Excellence
- Lead the restaurant team in delivering exceptional and personalized guest experiences aligned with Waldorf Astoria luxury standards.
- Maintain the highest levels of guest satisfaction through proactive engagement and service recovery.
- Ensure consistent execution of brand standards and operational procedures.
- Establish strong relationships with VIP guests, residents, local clientele, and corporate partners.
- Monitor guest feedback and implement action plans to continuously improve service delivery.
Operational Leadership
- Direct all restaurant operations to achieve excellence in service, quality, cleanliness, and efficiency.
- Conduct regular floor presence during service periods to ensure smooth operation and guest satisfaction.
- Collaborate closely with Culinary and Beverage teams to ensure seamless execution of the dining experience.
- Ensure all restaurant facilities, equipment, and physical environments are maintained to luxury standards.
- Monitor reservation flow, table allocation, and capacity management to maximize revenue opportunities.
Financial Performance
- Develop and execute strategies to achieve revenue and profitability objectives.
- Manage restaurant budgets, forecasts, labor costs, and operating expenses.
- Analyze financial reports and key performance indicators to identify opportunities for growth and cost optimization.
- Drive sales initiatives, promotional campaigns, upselling programs, and business development opportunities.
- Ensure effective inventory management and control of operating supplies.
People Leadership & Talent Development
- Lead, coach, mentor, and inspire the restaurant management and service teams.
- Foster a culture of accountability, teamwork, engagement, and continuous improvement.
- Conduct performance reviews, succession planning, and talent development activities.
- Oversee recruitment, onboarding, training, and retention initiatives.
- Ensure all team members receive appropriate coaching and development.
Marketing & Business Development
- Partner with Marketing, Sales, and Public Relations teams to increase restaurant visibility and market presence.
- Build and maintain relationships with local businesses, luxury partners, and high value clientele.
- Support the development and execution of promotional events, seasonal campaigns, and special dining experiences.
- Monitor competitor activities and industry trends to maintain a competitive position.
Compliance & Risk Management
- Ensure full compliance with hotel policies, Hilton standards, Qatar regulations, and food safety requirements.
- Maintain HACCP, health and safety, and hygiene standards throughout the operation.
- Ensure adherence to cash handling, inventory control, security, and loss prevention procedures.
- Maintain accurate operational records and reporting.
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