Resort Host Supervisor
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Key skills for this role
About the Role
Oversee front office operations, lead team, ensure exceptional guest experiences, maintain service excellence, and support training in a luxury environment.
Key Skills for This Role
Responsibilities
- Supervise daily front office operations including check in, check out, and guest services
- Ensure smooth shift handovers and operational continuity
- Monitor room allocations in coordination with Housekeeping and Reservations
- Ensure accuracy of billing, cash handling, and system updates
- Lead, guide, and support Resort Hosts during daily operations
- Conduct shift briefings and ensure clear communication of priorities
- Provide on the job coaching and feedback to improve service delivery
- Support training and onboarding of new team members
- Monitor grooming, discipline, and adherence to SOPs
- Ensure all guests receive a seamless and personalised arrival and departure experience
- Handle guest feedback, concerns, and complaints professionally and effectively
- Support VIP arrivals, special requests, and high profile guest handling
Requirements
- Minimum 2 3 years experience in front office operations in a luxury hotel or resort
- Previous supervisory experience preferred
- Strong knowledge of front office procedures and guest service standards
- Experience with PMS systems (Opera or similar) required
- Excellent spoken English; additional languages are an advantage
Full Job Posting
Role Overview
- As a Resort Host Supervisor at Banyan Tree Dubai, you will oversee the daily operations of the front office team, ensuring seamless guest arrival, departure, and in stay experiences.
- You will lead and support Resort Hosts, maintain service excellence, and ensure all guest interactions reflect the luxury, personalised, and intuitive service standards of Banyan Tree.
- You will act as a key operational leader on shift, ensuring efficiency, consistency, and exceptional guest satisfaction.
Key Responsibilities
- Supervise daily front office operations including check in, check out, and guest services.
- Ensure smooth shift handovers and operational continuity.
- Monitor room allocations in coordination with Housekeeping and Reservations.
- Ensure accuracy of billing, cash handling, and system updates.
- Lead, guide, and support Resort Hosts during daily operations.
- Conduct shift briefings and ensure clear communication of priorities.
- Provide on the job coaching and feedback to improve service delivery.
- Support training and onboarding of new team members.
- Monitor grooming, discipline, and adherence to SOPs.
- Ensure all guests receive a seamless and personalised arrival and departure experience.
- Handle guest feedback, concerns, and complaints professionally and effectively.
- Support VIP arrivals, special requests, and high profile guest handling.
Coordination & Communication
- Liaise closely with Housekeeping, Concierge, and F&B teams to ensure smooth operations.
- Communicate guest preferences and operational updates effectively across departments.
- Support efficient flow during peak periods and high occupancy situations.
Service Excellence
- Maintain and uphold Banyan Tree luxury service standards at all times.
- Ensure consistency in guest interactions and operational delivery.
- Lead by example in professionalism, attitude, and guest engagement.
Administration & Reporting
- Support daily front office reporting, audits, and shift handovers.
- Ensure accurate data entry and compliance with PMS systems.
- Assist with scheduling inputs and operational planning where required.
Qualifications & Experience
- Minimum 2 3 years experience in front office operations in a luxury hotel or resort.
- Previous supervisory experience preferred.
- Strong knowledge of front office procedures and guest service standards.
- Experience with PMS systems (Opera or similar) required.
- Excellent spoken English; additional languages are an advantage.
Competencies
- Strong leadership and team management skills
- Guest centric and service driven mindset
- Excellent communication and interpersonal skills
- Ability to remain calm under pressure
- Strong organisational and multitasking ability
- Problem solving and decision making capability
- Attention to detail and operational discipline
- Professionalism and integrity
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