Resort Host
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Key skills for this role
About the Role
As a Resort Host, provide personalized guest experiences, manage front office operations, and ensure service excellence in a luxury environment.
Key Skills for This Role
Responsibilities
- Welcome guests warmly upon arrival and ensure a smooth check in experience
- Process check ins and check outs accurately using the hotel PMS system
- Escort or direct guests to rooms/resort areas where required
- Ensure all departure formalities are handled efficiently and professionally
- Act as a key point of contact for guest enquiries and requests
- Provide personalised information about resort facilities, services, and local area
- Handle guest feedback and complaints with professionalism and care, escalating where necessary
- Anticipate guest needs to enhance the overall stay experience
- Manage room allocations in coordination with Housekeeping and Reservations
- Ensure accurate and up to date guest records in the system
- Handle cash, billing, and payment transactions accurately
- Support daily front office reporting and handovers
Requirements
- Ability to provide warm, seamless, and personalised arrival and departure experience
- Experience with hotel PMS system for check in/out and billing
- Excellent communication and interpersonal skills
- Ability to handle guest feedback and complaints professionally
- Knowledge of resort facilities and local area to provide information
Full Job Posting
Overview
- As a Resort Host at Banyan Tree Dubai, you are the first point of contact for our guests and play a key role in shaping their overall experience.
- You will provide a warm, seamless, and personalised arrival and departure experience, ensuring all guest interactions reflect the elegance, calm, and intuitive service standards of the Banyan Tree brand.
- You will handle check in, check out, guest enquiries, and support the smooth running of front office operations with professionalism and attention to detail.
Key Responsibilities
- Welcome guests warmly upon arrival and ensure a smooth check in experience.
- Process check ins and check outs accurately using the hotel PMS system.
- Escort or direct guests to rooms/resort areas where required.
- Ensure all departure formalities are handled efficiently and professionally.
- Act as a key point of contact for guest enquiries and requests.
- Provide personalised information about resort facilities, services, and local area.
- Handle guest feedback and complaints with professionalism and care, escalating where necessary.
- Anticipate guest needs to enhance the overall stay experience.
- Manage room allocations in coordination with Housekeeping and Reservations.
- Ensure accurate and up to date guest records in the system.
- Handle cash, billing, and payment transactions accurately.
- Support daily front office reporting and handovers.
Communication & Coordination
- Coordinate with Housekeeping, Concierge, and F&B teams to ensure seamless guest service.
- Communicate guest preferences, special requests, and VIP requirements effectively.
- Support smooth flow of operations during peak check in/check out periods.
Service Excellence
- Deliver service that reflects Banyan Tree's luxury and personalised hospitality standards.
- Maintain a calm, polished, and professional presence at all times.
- Ensure consistency in service delivery across all guest touchpoints.
Health, Safety & Compliance
- Follow all front office procedures, safety protocols, and data privacy standards.
- Ensure proper handling of guest information and payments.
- Comply with all brand and operational SOPs.
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