Residential Receptionist & Concierge
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Key skills for this role
About the Role
Infinity Lifestyle Management & Concierge is hiring a Residential Receptionist & Concierge for a luxury tower in Dubai. The role involves managing reception, handling resident requests, and coordinating concierge services.
Key Skills for This Role
Responsibilities
- Welcome residents, visitors, and guests with a warm, professional, and courteous approach
- Manage reception desk operations, calls, emails, and resident enquiries
- Handle resident requests, complaints, and service follow ups in a timely manner
- Coordinate with property management, security, facilities, maintenance teams, and external service providers
- Assist with amenity bookings, meeting room bookings, and building related reservations
- Receive, record, store, and coordinate package and delivery notifications
- Support move in coordination, resident orientation, and general tenant assistance
- Arrange concierge services such as restaurant bookings, transportation, dry cleaning, courier, gifts, flowers, and other lifestyle requests
- Maintain accurate handover notes, logs, reports, and service records
- Ensure the reception and lobby areas remain organized, presentable, and welcoming at all times
- Maintain confidentiality and uphold high standards of professionalism and grooming
Requirements
- Minimum 2 years of experience in reception, concierge, front office, guest relations, customer service, facilities coordination, or property services
- Experience in a luxury residential tower, commercial tower, hotel, serviced residence, or premium hospitality environment
- Excellent English communication skills
- Professional appearance, grooming, and etiquette
- Good computer skills, including Microsoft Office
- Ability to multitask and remain calm under pressure
- Flexible to work shifts, weekends, and public holidays
Full Job Posting
Overview
- Infinity Lifestyle Management & Concierge is hiring professional Residential Receptionist & Concierge candidates for a luxury residential tower in Dubai.
- We are looking for well presented, service driven candidates with experience in luxury residential buildings, commercial towers, serviced residences, hotels, or premium hospitality environments.
Key Responsibilities
- Welcome residents, visitors, and guests with a warm, professional, and courteous approach.
- Manage reception desk operations, calls, emails, and resident enquiries.
- Handle resident requests, complaints, and service follow ups in a timely manner.
- Coordinate with property management, security, facilities, maintenance teams, and external service providers.
- Assist with amenity bookings, meeting room bookings, and building related reservations.
- Receive, record, store, and coordinate package and delivery notifications.
- Support move in coordination, resident orientation, and general tenant assistance.
- Arrange concierge services such as restaurant bookings, transportation, dry cleaning, courier, gifts, flowers, and other lifestyle requests.
- Maintain accurate handover notes, logs, reports, and service records.
- Ensure the reception and lobby areas remain organized, presentable, and welcoming at all times.
- Maintain confidentiality and uphold high standards of professionalism and grooming.
Requirements
- Minimum 2 years of experience in reception, concierge, front office, guest relations, customer service, facilities coordination, or property services.
- Experience in a luxury residential tower, commercial tower, hotel, serviced residence, or premium hospitality environment.
- Excellent English communication skills; additional languages are an advantage.
- Strong customer service, problem solving, and conflict resolution skills.
- Professional appearance, grooming, and etiquette.
- Good computer skills, including Microsoft Office and basic reporting/logging.
- Ability to multitask and remain calm under pressure.
- Flexible to work shifts, weekends, and public holidays when required.
- Reliable, punctual, trustworthy, and able to work in a structured team environment.
Preferred Qualifications
- Previous five star hotel, luxury residential, serviced residence, or premium front desk experience.
- Knowledge of concierge best practices and VIP service standards.
- Experience coordinating with facilities, maintenance, housekeeping, security, or property management teams.
- Good knowledge of Dubai restaurants, transport, lifestyle services, and local attractions.
What We Offer
- Competitive salary and benefits package.
- Opportunity to work in a premium residential service environment.
- Professional training and development.
- Supportive and service focused team culture.
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