Concierge
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Key skills for this role
About the Role
Infinity Lifestyle Management & Concierge is hiring a Concierge/Receptionist for a luxury residential tower in Dubai. The role involves front desk operations, resident services, and coordination with property management.
Key Skills for This Role
Responsibilities
- Welcome and assist residents, visitors, and guests in a professional and courteous manner
- Manage front desk operations, calls, emails, and resident enquiries
- Receive, store, track, and notify residents of package and delivery arrivals
- Assist with amenity bookings and resident service requests
- Coordinate maintenance, housekeeping, laundry, transportation, and other service requests when required
- Escalate resident complaints or operational issues to the relevant department
- Liaise between residents, property management, security, and facilities teams
- Maintain accurate handover notes, logs, reports, and service records
- Support move in coordination, resident orientation, and general tenant support
- Provide local recommendations, restaurant bookings, taxi/chauffeur coordination, and general concierge assistance
- Maintain a polished, professional appearance and uphold luxury service standards at all times
Requirements
- Previous experience as a Concierge, Receptionist, Front Desk Agent, Guest Relations Agent, Facilities Coordinator, or Customer Service Representative
- Experience in a residential tower, commercial tower, hotel, serviced apartment, or hospitality environment
- Strong communication skills in English; additional languages are an advantage
- Excellent grooming, presentation, and professional etiquette
- Strong customer service and problem solving skills
- Ability to remain calm, polite, and professional under pressure
- Good computer skills and ability to maintain logs, reports, and records
Full Job Posting
Company Description
- Infinity Lifestyle Management & Concierge is a Dubai based lifestyle management and concierge company delivering premium concierge, front desk, and resident support services for luxury residential, corporate, and hospitality environments.
Role Description
- We are hiring Concierge / Receptionist candidates for a luxury residential tower in Dubai.
- This is a full time, on site role.
- The ideal candidate should have previous experience working in a residential tower, commercial tower, hotel, serviced residence, or premium hospitality environment.
Key Responsibilities
- Welcome and assist residents, visitors, and guests in a professional and courteous manner.
- Manage front desk operations, calls, emails, and resident enquiries.
- Receive, store, track, and notify residents of package and delivery arrivals.
- Assist with amenity bookings and resident service requests.
- Coordinate maintenance, housekeeping, laundry, transportation, and other service requests when required.
- Escalate resident complaints or operational issues to the relevant department.
- Liaise between residents, property management, security, and facilities teams.
- Maintain accurate handover notes, logs, reports, and service records.
- Support move in coordination, resident orientation, and general tenant support.
- Provide local recommendations, restaurant bookings, taxi/chauffeur coordination, and general concierge assistance.
- Maintain a polished, professional appearance and uphold luxury service standards at all times.
Qualifications
- Previous experience as a Concierge, Receptionist, Front Desk Agent, Guest Relations Agent, Facilities Coordinator, or Customer Service Representative.
- Experience in a residential tower, commercial tower, hotel, serviced apartment, or hospitality environment.
- Strong communication skills in English; additional languages are an advantage.
- Excellent grooming, presentation, and professional etiquette.
- Strong customer service and problem solving skills.
- Ability to remain calm, polite, and professional under pressure.
- Good computer skills and ability to maintain logs, reports, and records.
- Knowledge of Dubai, luxury lifestyle services, restaurants, transport, and local attractions is an advantage.
- Previous facilities management or property management coordination experience is a plus.
Preferred Candidate Profile
- Hospitality minded and service driven.
- Hotel/hospitality Experienced.
- Presentable, reliable, and proactive.
- Comfortable working in a luxury residential environment.
- Able to coordinate with multiple departments and vendors.
- Strong sense of responsibility, confidentiality, and attention to detail.
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