Residence Manager
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Key skills for this role
About the Role
Rixos Marina Abu Dhabi seeks a Residence Manager to lead the homeowner journey, oversee property operations, and maintain luxury service standards. The role requires 5-7 years of senior management experience in luxury residential or hospitality operations.
Key Skills for This Role
Responsibilities
- Lead and orchestrate the complete homeowner journey across all five phases: Handover, Welcome & Orientation, The Art of Living Well, Community, Seamless Living, and Rental Program management
- Establish and maintain Rixos legendary service standards through implementation of comprehensive operational procedures
- Build and nurture lasting relationships with homeowners, serving as their primary point of contact and trusted advisor
- Oversee property operations, including maintenance excellence, security protocols, concierge services, housekeeping standards, and amenity management
- Collaborate with departmental managers to deliver integrated services across Property & Maintenance, Lifestyle & Domestic Services, Hospitality Services, Community & Communication, and Security & Access
- Manage financial performance and budget oversight for residential operations
- Lead, develop, and inspire a high performing residential team
- Coordinate with Homeowners Association management, ensuring transparent communication and effective governance
- Implement and monitor health, safety, and security protocols
- Drive continuous improvement initiatives through homeowner feedback collection and analysis
- Serve as ambassador for local community engagement
- Coordinate special events, celebrations, and community activities
Requirements
- Bachelor's degree in hospitality management, Business Administration, or Real Estate Management or equivalent experience
- Minimum 5 7 years senior management experience in luxury residential or hospitality operations
- Proven track record in luxury customer service delivery and relationship management
- Strong financial acumen with budget management and P&L responsibility experience
- Excellent communication skills with the ability to engage with high net worth individuals
- Leadership experience in managing cross functional teams of 15+ team members
- Proficiency in property management systems and Microsoft Office Suite
Full Job Posting
Company Description
- Rixos Marina Abu Dhabi is a luxurious hospitality establishment that seamlessly combines modern elegance with world class amenities.
- Nestled in the heart of Abu Dhabi, our resort offers an unparalleled experience for both leisure and business travelers.
- With a prime waterfront location, Rixos Marina Abu Dhabi sets itself apart as a premier destination for those seeking a blend of sophistication, comfort, and personalized service.
Key Responsibilities
- Lead and orchestrate the complete homeowner journey across all five phases: Handover, Welcome & Orientation, The Art of Living Well, Community, Seamless Living, and Rental Program management.
- Establish and maintain Rixos legendary service standards through implementation of comprehensive operational procedures that reflect our commitment to creating 'the grandest of feelings'.
- Build and nurture lasting relationships with homeowners, serving as their primary point of contact and trusted advisor for all residential needs and lifestyle enhancement opportunities.
- Oversee property operations, including maintenance excellence, security protocols, concierge services, housekeeping standards, and amenity management, to ensure pristine residential environments.
- Collaborate with departmental managers to deliver integrated services across Property & Maintenance, Lifestyle & Domestic Services, Hospitality Services, Community & Communication, and Security & Access.
- Manage financial performance and budget oversight for residential operations, ensuring optimal resource allocation whilst maintaining service excellence and homeowner satisfaction.
- Lead, develop, and inspire a high performing residential Team members, fostering a culture of excellence that embodies Rixos values of charismatic and thoughtful service.
- Coordinate with Homeowners Association management, ensuring transparent communication and effective governance that supports community harmony and property value enhancement.
- Implement and monitor health, safety, and security protocols that provide peace of mind whilst maintaining the welcoming atmosphere characteristic of Rixos residences.
- Drive continuous improvement initiatives through homeowner feedback collection and analysis, ensuring services evolve to exceed expectations and maintain competitive advantage.
- Serve as ambassador for local community engagement, leveraging Rixos position 'in the heart' of Dubai Islands to provide authentic destination experiences for homeowners.
- Coordinate special events, celebrations, and community activities that foster connections amongst residents whilst showcasing the sophisticated lifestyle that defines Rixos living.
Essential Requirements
- Bachelor's degree in hospitality management, Business Administration, or Real Estate Management or equivalent experience.
- Minimum 5 7 years senior management experience in luxury residential or hospitality operations.
- Proven track record in luxury customer service delivery and relationship management.
- Strong financial acumen with budget management and P&L responsibility experience.
- Excellent communication skills with the ability to engage with high net worth individuals.
- Leadership experience in managing cross functional teams of 15+ team members.
- Proficiency in property management systems and Microsoft Office Suite.
Desired Qualities
- Experience with luxury residential properties or private club management.
- Knowledge of the local market and comparative luxury service providers.
- Project management certification or demonstrated complex project delivery experience.
- Understanding of HOA governance and condominium association management.
- Multilingual capabilities reflecting region's diverse community.
- Previous experience with Fairmont, Accor, or comparable luxury hospitality brands.
- Demonstrated passion for creating exceptional lifestyle experiences.
Additional Information
- Competitive Salary and Compensation.
- Training and Development Opportunities.
- Career Advancement opportunities within the Rixos Hotels group.
- Comprehensive health insurance coverage.
- Employee Recognition Programs.
- Work Life Balance policies including flexible scheduling where possible.
- Provision of uniforms or dress code guidelines.
- Social events, team building activities, and employee gatherings.
- Transportation services.
- Wellness programs such as fitness classes or gym access.
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